Vehicle Computing System Wireless Service Communication
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Current systems for vehicle service management lack efficient communication between vehicle computing systems and service centers, leading to inefficiencies in service instruction delivery and vehicle identification, particularly in wireless communication and automated processing.
Innovation Solution
A vehicle computing system equipped with a wireless transceiver for communicating with a service center, enabling the transmission of vehicle identification and receipt of service instructions, which can be presented to the vehicle occupant through various output devices, facilitating streamlined service processes.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If wireless communication is implemented between vehicle computing system and service center, then service instruction delivery efficiency is improved, but communication reliability may be affected
Solution Approach 1:
The patent uses a wireless transceiver as an intermediary component that enables communication between the vehicle computing system and service center. The transceiver acts as a mediator that transmits vehicle identification data and receives service instructions, solving the contradiction by providing reliable wireless communication capability without requiring direct physical connection between vehicle and service center systems.
Solution Approach 2:
The patent replaces traditional mechanical communication methods (such as manual form filling, physical document transfer) with wireless electronic communication. The vehicle computing system uses wireless signals to transmit identification data and receive service instructions automatically, improving delivery efficiency while maintaining reliability through electronic signal transmission protocols.
2Loss of time
If automated vehicle identification and service instruction delivery is implemented, then customer service wait time is reduced, but system complexity increases
Solution Approach 1:
The patent implements self-service functionality where the vehicle computing system automatically transmits its identification data to the service center and receives service instructions without manual intervention. The system performs vehicle identification and service instruction delivery autonomously, reducing customer service wait time while the complexity is managed through integrated onboard computing components.
Solution Approach 2:
The vehicle computing system serves multiple functions: it stores vehicle identification data, communicates with the service center via wireless transceiver, processes service instructions, and presents information to the customer. By making the onboard computing system multi-functional, the patent reduces overall system complexity while achieving automated service processing that minimizes wait time.
3Extent of automation
If wireless transceiver is added to vehicle computing system for service communication, then service process automation is improved, but device complexity increases
Solution Approach 1:
The patent merges the wireless transceiver functionality with the existing vehicle computing system components. The transceiver is integrated into the onboard computer that already handles vehicle diagnostics, infotainment, and navigation functions. By combining the service communication capability with existing hardware and software architectures, the patent achieves service process automation while minimizing additional device complexity.
Data Source
AI summary
A vehicle computing system enables one or more processers to communicate with a service center and present service instructions to an output device at the vehicle. The output device presenting information may include, but is not limited to, a vehicle occupant's cell phone device. The vehicle computing system may include a wireless transceiver for communicating wireless signals to and from the vehicle computing system. The vehicle computing system may establish wireless communication with a service center communication system through the transceiver and transmit vehicle identification to the service center communication system. The vehicle computing system may receive data from the service center communication system including service instructions in response to the vehicle identification transmission, and present the service instructions on the output device.