Vehicle Delivery Information Processing for Personalized Waiting Content
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Solution Overview
Problem
Users experience stress and boredom while waiting for their purchased vehicles to be delivered after they arrive at dealers due to the delay caused by dealer options installation.
Innovation Solution
An information processing apparatus that acquires user information and generates personalized content based on this information, transmitting it to the user's terminal device at predetermined timings during the delivery period from when the vehicle arrives at the dealer to when it is delivered.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the vehicle is delivered only after dealer options installation is complete, then the dealer can ensure proper customization and configuration, but the user experiences stress and boredom during the extended waiting period
Solution Approach 1:
The patent introduces an information processing apparatus as an intermediary between the dealer system and the user. This apparatus collects data about vehicle preparation progress and dealer option installation status, then transforms this information into engaging content (games, quizzes, videos) that the user can consume during waiting. The intermediary converts the passive waiting experience into an active engagement opportunity without affecting the actual delivery timeline.
Solution Approach 2:
The system creates virtual copies of the vehicle preparation process through digital content. Instead of making the user physically present at the dealer to monitor progress, the system generates digital representations (images, videos, interactive content) that simulate the vehicle preparation experience. Users can view virtual tours of the facility, watch installation process videos, and interact with digital models of their future vehicle.
2Loss of information
If the user is provided with frequent updates about vehicle status, then the user feels more informed and less stressed, but the system requires more complex communication and information management infrastructure
Solution Approach 1:
The information processing apparatus performs multiple functions within a single system: it collects data from dealer systems, processes and transforms this data into various content formats, manages user interactions, and delivers content through multiple channels (terminal apparatus, display devices). This multi-functional approach consolidates what would otherwise require separate systems for data collection, content creation, user management, and communication.
Solution Approach 2:
The system enables users to self-serve by providing them with on-demand access to vehicle status information and entertainment content through their personal terminal apparatus. Users can independently view progress updates, play games, take quizzes, and watch videos without requiring direct dealer intervention. The system automatically updates content based on real-time vehicle preparation status.
Data Source
AI summary
An information processing apparatus includes a controller configured to acquire user information regarding a user who has purchased a vehicle, generate at least one content according to the user information, and transmit the content to a terminal apparatus of the user at a predetermined timing, in a period of time from when the vehicle has arrived at a dealer until when the vehicle is delivered to the user.