Vehicle Communications for Automated Issue Detection and Service Scheduling

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Solution Overview

Problem

Existing methods for identifying and managing vehicle issues are prone to errors and inefficiencies, requiring manual intervention and multiple parties, which can lead to delays and resource wastage.

Innovation Solution

An automated vehicle communications system that utilizes control circuitry and cloud systems to quickly identify affected vehicles, communicate issues, and schedule servicing, reducing human error and improving efficiency through automated diagnostics and notifications.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If manual methods are used to identify affected vehicles and communicate with customers, then human judgment and flexibility are maintained, but the process is time-consuming and prone to errors

Engineering Contradiction:

Improveaccuracy of vehicle issue identificationVSAvoidtime to identify and notify affected vehicles

Core Design Contradiction:

ReliabilityVSLoss of time

Solution Approach 1:

The patent replaces manual human processes with an automated computer-implemented system that uses control circuitry to query vehicles, analyze responses, and notify customers. This substitution eliminates human error in identification and dramatically reduces the time required to process vehicle issue notifications while maintaining accuracy through systematic automated querying and analysis.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

2Ease of operation

If manual coordination of vehicle repairs is performed, then human flexibility in problem-solving is preserved, but the organization and scheduling process becomes time-consuming

Engineering Contradiction:

Improvesimplicity of repair coordinationVSAvoidtime to organize vehicle repairs

Core Design Contradiction:

Ease of operationVSLoss of time

Solution Approach 1:

The system enables automated self-service functionality where the computer-implemented system independently queries vehicles, analyzes diagnostic data, identifies affected vehicles, and coordinates repair scheduling without requiring manual human intervention for each step. This automation simplifies the overall operation while eliminating the time-consuming nature of manual repair organization.

Inventive Principle:

Principle #25Self-service

3Measurement precision

If comprehensive vehicle diagnostics are performed manually, then detailed issue identification is achieved, but resource consumption and time requirements increase

Engineering Contradiction:

Improveprecision of vehicle issue detectionVSAvoidefficiency of vehicle issue management

Core Design Contradiction:

Measurement precisionVSProductivity

Solution Approach 1:

The patent replaces manual diagnostic processes with automated computer-implemented diagnostics that query vehicles through control circuitry and analyze responses systematically. This substitution maintains high measurement precision in detecting vehicle issues while dramatically improving productivity by processing multiple vehicles simultaneously and eliminating manual analysis time.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

Data Source

PatentUS12614412B2Automated vehicle communications and servicing system

Publication Date: 2026.04.28 RIVIAN HOLDINGS LLC

AI summary

Systems and methods include a communications interface configured to communicate with a network system configured to communicate with a plurality of vehicles, and control circuitry configured to receive a query from the network system, determine vehicle information based on the query, and transmit the vehicle information to the network system.