Vehicle Maintenance Apparatus with Expert Voice Link
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Solution Overview
Problem
The efficiency and accuracy of vehicle maintenance are typically low due to limited maintenance levels, making it difficult to perform diagnoses quickly and accurately.
Innovation Solution
A vehicle maintenance method and apparatus that perform a diagnosis to obtain failure information, search for expert identification information, and set up a voice communication connection with an expert's terminal, allowing users to receive guidance and instructions for maintenance.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If manual diagnosis and maintenance are performed by vehicle owners or maintenance personnel, then maintenance can be conducted without specialized equipment, but the efficiency and accuracy of vehicle maintenance are low
Solution Approach 1:
The patent introduces a server as an intermediary between the vehicle diagnostic system and maintenance experts. The server receives diagnostic data from the vehicle, matches it with expert profiles, and facilitates communication. This intermediary resolves the contradiction by providing automated expert matching and communication coordination, improving both efficiency and accuracy without requiring direct human intervention in the initial diagnosis phase.
Solution Approach 2:
The system enables vehicle owners to perform self-diagnosis using diagnostic equipment that automatically connects to the server. The system autonomously matches diagnostic results with appropriate experts and initiates communication workflows. This self-service approach improves efficiency by eliminating manual expert search while maintaining accuracy through automated expert matching based on diagnostic data.
2Measurement precision
If expert remote video assistance is used, then diagnosis accuracy improves, but device complexity and operation difficulty increase
Solution Approach 1:
The patent implements a tiered expert assistance system where video communication is activated only when needed, based on the complexity of the diagnostic case. Simple issues can be resolved through automated systems or text-based expert consultation, while complex cases automatically escalate to video assistance. This partial action approach maintains high accuracy for difficult cases while avoiding unnecessary complexity for routine maintenance.
Solution Approach 2:
The expert assistance system is segmented into multiple levels: automated diagnostic analysis, text-based expert consultation, and video-based remote assistance. The system automatically routes cases to appropriate levels based on diagnostic complexity. This segmentation reduces overall system complexity by providing simpler solutions for common issues while reserving complex video assistance for only when necessary.
3Measurement precision
If comprehensive diagnostic checks are performed, then diagnosis accuracy improves, but maintenance time increases
Solution Approach 1:
The system performs preliminary automated diagnostic analysis before connecting with experts. The diagnostic equipment automatically collects and preliminary analyzes vehicle data, pre-processing information before expert consultation. This preliminary action reduces the time experts need to spend on basic analysis while maintaining comprehensive diagnostic accuracy, as experts receive pre-processed, organized diagnostic data rather than raw information.
Solution Approach 2:
The system implements continuous feedback loops where diagnostic results are immediately analyzed and used to guide subsequent diagnostic steps. The server provides real-time feedback to both the diagnostic system and experts based on incoming data, allowing the system to adaptively focus on problematic areas rather than performing exhaustive checks on all systems. This feedback mechanism maintains high accuracy while reducing unnecessary diagnostic time.
Data Source
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AI summary
A vehicle maintenance method, a vehicle maintenance apparatus, and a vehicle maintenance device, including: performing a diagnosis on a vehicle to obtain failure information of the vehicle; searching for identification information of an expert corresponding to the failure information; and setting up a voice communication connection to an expert's terminal corresponding to the identification information, so that a user performs voice communication with the expert. In the present disclosure, by performing diagnosis on the vehicle to obtain the failure information of the vehicle; searching for the identification information of the expert corresponding to the failure information, and setting up the voice communication connection with the expert's terminal corresponding to the identification information, such that the user can perform voice communication with the expert, and complete vehicle maintenance under the guidance of the expert and an efficiency and an accuracy of the vehicle maintenance are improved.