Vehicle Operator Identification and Customized Service Delivery
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Solution Overview
Problem
Current vehicles lack the ability to identify the current operator, preventing the provision of customized and directed services tailored to the specific needs or interests of vehicle owners and operators.
Innovation Solution
A vehicle control system with a computer processor and logic that receives user-selected settings for communication distribution, monitors vehicle components for specified conditions, and distributes communications accordingly, enabling identification of the operator and provision of customized services such as alerts and reminders.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If vehicle communication systems are equipped with basic telematics capabilities, then emergency services and roadside assistance can be provided, but the system cannot provide customized or operator-specific services
Solution Approach 1:
The system performs preliminary actions by detecting and storing operator identification information (such as mobile device identifiers, license plate numbers, or biometric data) before service delivery. This allows the system to have operator-specific information ready in advance, enabling customized service configurations, pre-set preferences, and targeted communications without requiring real-time data collection during service delivery.
Solution Approach 2:
The system implements feedback mechanisms by continuously monitoring vehicle usage patterns, operator preferences, and service delivery outcomes. This feedback loop enables the system to learn from past interactions, refine operator profiles, and progressively improve customization accuracy. The feedback also allows the system to verify whether operator identification was successfully captured and whether customized services are achieving desired outcomes.
2Adaptability or versatility
If the system monitors multiple vehicle components for various conditions, then comprehensive service coverage is achieved, but system complexity increases
Solution Approach 1:
The system applies multi-functionality by using a unified monitoring framework that can detect multiple different conditions (engine parameters, safety system states, maintenance thresholds, operator presence) through a single integrated architecture. This universal monitoring system serves multiple purposes: operator identification, service triggering, safety monitoring, and maintenance scheduling, thereby achieving comprehensive service coverage without proportionally increasing system complexity.
Solution Approach 2:
The monitoring system is segmented into modular functional blocks, each responsible for specific vehicle parameters or conditions. These modular segments can be independently configured, activated, or deactivated based on service requirements. This segmentation allows the system to achieve comprehensive monitoring coverage while maintaining manageable complexity through modular design, where each segment handles a specific subset of monitoring tasks.
3Ease of operation
If communications are distributed to all occupants, then comprehensive information delivery is achieved, but targeted service delivery to specific operators cannot be provided
Solution Approach 1:
The communication distribution system applies local quality by differentiating message routing based on operator identity and message type. Instead of uniform distribution to all occupants, the system selectively directs communications to specific operators or specific groups (e.g., driver-only alerts, passenger information, operator-specific service notifications). This enables simultaneous achievement of comprehensive coverage and targeted delivery through location-specific or role-specific message routing.
Data Source
AI summary
A system for implementing customized vehicle services includes a vehicle control system including a computer processor, and logic executable by the computer processor, the logic configured to implement a method. The method includes receiving user-selected settings for distributing a communication, the user-selected settings input to the computer processor by a user of a vehicle. The method also includes monitoring vehicle components for a condition specified in the user-selected settings, and distributing the communication pursuant to the user-selected settings when the condition is met in response to the monitoring.