Vehicle Service Request Data Baseline Generation
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Repair technicians working on different instances of a common product are often unaware of repairs made by other technicians, leading to inefficiencies and a lack of centralized information sharing across locations.
Innovation Solution
A system that stores and processes vehicle service request data to generate a baseline, modify it by adding additional data, detect deviations, and provide notifications, allowing for improved information sharing and awareness across repair locations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If repair technicians work at different locations independently, then each technician can perform repairs autonomously, but information regarding repairs made by other technicians is not shared
Solution Approach 1:
The patent merges previously separate repair information systems into a unified cloud-based platform. Multiple repair shops and technicians access a shared database through web interfaces, combining their repair records, vehicle histories, and diagnostic data into a single accessible system that maintains individual autonomy while enabling information sharing.
Solution Approach 2:
The patent introduces a cloud-based server as an intermediary between repair technicians and their information systems. This mediator collects, stores, and distributes repair data across the network, enabling technicians at different locations to access relevant information without direct communication or centralized physical control.
2Loss of information
If repair information is centralized in a single location, then information sharing is improved, but access for technicians at different locations becomes more complex
Solution Approach 1:
The patent transitions the repair information system from a physical centralized location to a virtual cloud-based dimension. Technicians access the centralized database through web interfaces and mobile devices from any location, adding the dimension of remote digital access while maintaining centralized data storage and management.
Solution Approach 2:
The patent creates a universal access system that allows technicians to interact with repair information through multiple interfaces (web browsers, mobile apps, desktop applications). This multi-functional access method simplifies connectivity requirements while maintaining comprehensive access to centralized repair data.
3Quantity of substance
If repair data is collected from multiple sources, then comprehensive information is achieved, but data integration and processing becomes more difficult
Solution Approach 1:
The patent standardizes repair data parameters across multiple sources by implementing a unified data schema and format requirements. All repair shops input data using standardized fields, vehicle identification formats, and diagnostic codes, which simplifies integration and processing while maintaining comprehensive data collection from diverse sources.
Data Source
AI summary
Methods and systems for generating baselines based on vehicle service request (VSR) data are described. Additional VSR data accumulated after generating a baseline can be compared to the baselines, by a processor executing program logic, to detect a deviation in the additional VSR data. Responsive to detecting the deviation, a notification regarding the deviation can be provided. The notification can prompt receivers of the notification to analyze the baseline and VSR data and responsively prepare a service bulletin regarding the VSR data. The service bulleting can be provided to repair shop equipment (RSE) or to users of the RSE. VSR data pertaining to different vehicle models built on a common vehicle platform can be aggregated to increase an amount of VSR data used to generate a baseline. Multiple baselines can be generated for each of one or more vehicle models.