Automated Vendor Compliance Scoring via Fillable Forms

Resolve Bottlenecks,
Find Innovative Solutions
Generate Solutions

Solution Overview

Problem

Enterprises face difficulties in evaluating and managing compliance with vendor policies due to the inefficiencies of traditional communication methods, such as email, which lack transparency and make it challenging to track compliance status across multiple communications.

Innovation Solution

A computing system with graphical user interfaces allows enterprises to customize communications with vendors, sending fillable web-based forms with predefined weights, enabling real-time feedback and automatic scoring of vendor responses, thereby streamlining the assessment and remediation of policy compliance.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of information

If traditional communication methods (email, postal mail) are used to evaluate vendor compliance, then communication flexibility is maintained, but compliance tracking transparency and efficiency deteriorate

Engineering Contradiction:
Improvecompliance tracking transparencyVSAvoidcommunication system complexity
Core Design Contradiction:
Loss of informationVSDevice complexity

Solution Approach 1:

The patent introduces a computing system with graphical user interface as an intermediary platform between enterprises and vendors. This mediator consolidates scattered compliance communications into a centralized system that automatically tracks, scores, and monitors vendor policy compliance, transforming opaque email exchanges into transparent, structured assessments with visible compliance scores and tracking capabilities.

Inventive Principle:
Principle #24Intermediary (Mediator)

Solution Approach 2:

The patent replaces the manual, mechanical process of sending and tracking compliance requests via email with an automated computing system. The system automatically generates compliance assessments, calculates scores based on vendor responses, tracks compliance status, and provides real-time monitoring, eliminating the need for manual email management and compliance tracking.

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

2Productivity

If multiple email communications are sent to track vendor compliance, then comprehensive compliance assessment is achieved, but time consumption and evaluation efficiency increase

Engineering Contradiction:
Improvecompliance evaluation efficiencyVSAvoidtime for compliance tracking
Core Design Contradiction:
ProductivityVSLoss of time

Solution Approach 1:

The patent implements preliminary action by pre-defining compliance criteria, policies, and assessment frameworks before vendor evaluation begins. The computing system stores enterprise policies and compliance requirements in advance, allowing automated generation of compliance assessments without requiring multiple follow-up communications to establish evaluation parameters.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The patent establishes a feedback mechanism where the computing system automatically provides compliance scores and assessment results to vendors through the graphical user interface. This immediate feedback loop eliminates the need for multiple email exchanges to communicate compliance status, as vendors receive automated scoring and can directly respond to deficiencies through the system.

Inventive Principle:
Principle #23Feedback

3Measurement precision

If detailed compliance assessments are conducted across multiple communications, then measurement precision of compliance status is improved, but difficulty in tracking and monitoring increases

Engineering Contradiction:
Improvecompliance status measurementVSAvoidcompliance tracking difficulty
Core Design Contradiction:
Measurement precisionVSDifficulty of detecting and measuring

Solution Approach 1:

The patent uses visual indicators and color-coded compliance scores in the graphical user interface to represent different compliance statuses. Vendor compliance levels are displayed with distinct visual markers (such as color-coded scores or status indicators), making it easy to quickly assess compliance status across multiple vendors without requiring detailed analysis of individual communications.

Inventive Principle:
Principle #32Color changes

Solution Approach 2:

The patent segments the compliance assessment into distinct, structured components that are systematically evaluated and scored. The computing system breaks down compliance evaluation into specific criteria (policy adherence, security requirements, operational standards), assigning weights and scores to each segment, which are then aggregated into an overall compliance score that is easily tracked and monitored.

Inventive Principle:
Principle #1Segmentation

Data Source

PatentUS11443104B2Graphical user interface for inter-party communication with automatic scoring
Publication Date: 2022.09.13 SERVICENOW INC
  • US11443104B2 patent drawing
  • US11443104B2 patent drawing
  • US11443104B2 patent drawing

AI summary

An embodiment may involve transmitting, to a first client device, a representation of a first graphical user interface. The first graphical user interface may define fillable web-based forms. The embodiment may involve receiving, from the first client device, a first submission of the fillable web-based forms. The embodiment may involve transmitting, to a second client device, a representation of a second graphical user interface. The second graphical user interface may allow the second client device to fill out the fillable web-based forms. The embodiment may further involve receiving, from the second client device, a second submission of the fillable web-based forms. The embodiment may further involve determining numerical scores associated with each of the fillable web-based forms. The embodiment may also involve transmitting a representation of a third graphical user interface. The third graphical user interface may show the fillable web-based forms and their respective numerical scores.