Venue Management System with Sensor Tracking
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Solution Overview
Problem
Large venues face challenges in efficiently serving customers with food and beverages due to their size and the movement of large crowds, leading to long wait times and difficulties in locating and delivering orders.
Innovation Solution
A venue management system that utilizes a database to map locations within the venue, sensors to track customers and staff, and mobile applications to facilitate ordering, tracking, and delivery of services, including notification tools for efficient order management.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If waitstaff venture out into the venue to directly serve customers, then service coverage is improved, but navigation difficulty and order delivery accuracy deteriorate due to large venue size and customer movement
Solution Approach 1:
The patent introduces a digital intermediary system consisting of mobile devices for staff and customers, connected through a network to a central server. This intermediary digital communication layer resolves the contradiction by replacing physical navigation and direct interaction with digital order transmission and location tracking, enabling staff to serve customers accurately without physical navigation challenges
Solution Approach 2:
Customers use mobile devices to place orders and track their status independently. The system enables self-service ordering and order tracking, reducing the burden on staff to navigate and manually track orders, while improving both service coverage and delivery accuracy through automated digital processes
2Ease of operation
If customers make their way to vendors, then order placement is simplified, but customer mobility and wait time deteriorate
Solution Approach 1:
Customers can place orders in advance using mobile devices before arriving at vendor locations or before their designated pickup time. The system allows preliminary ordering and provides real-time tracking of order preparation status, enabling customers to plan their visit and reduce waiting time while maintaining ease of order placement
Solution Approach 2:
The system provides real-time feedback to customers through mobile devices about their order status, preparation progress, and ready pickup notifications. This feedback mechanism allows customers to monitor their orders without continuously checking at vendor locations, reducing wait time while keeping order placement simple
3Adaptability or versatility
If staff manually track and deliver orders, then service personalization is improved, but productivity and efficiency deteriorate due to large venue size and customer volume
Solution Approach 1:
The mobile device system serves multiple functions: order placement, order tracking, location identification, and communication between staff and customers. This universal digital platform maintains service personalization capabilities while dramatically improving productivity by automating tracking and coordination tasks that would otherwise require manual effort
Data Source
AI summary
Embodiments are directed toward a network-based venue management system comprising a venue management server and one or more location sensors coupled to a network. The sensors are arranged to detect the location of a customer within a venue, as the customer travels within the venue. The venue management server is arranged to receive location information from the sensors and to track the customer, providing real-time geo-location information to the customer and to venue staff.