Video Call Decision Tree for Personalized Missed-Call Messages
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Solution Overview
Problem
Conventional video calling systems lack a receiver-side capability to present a prerecorded video message automatically when a call is unanswered, leading to a one-sided communication gap and lack of personalization or accessibility features.
Innovation Solution
A computer-implemented system that uses a receiver-defined decision tree to automatically select and stream a prerecorded video message to the caller, with options for the caller to record a reply or end the call, integrated with video-calling platforms and supporting accessibility features.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If conventional video calling systems use generic text or audio notices for unanswered calls, then system simplicity is maintained, but communication effectiveness and personalization are lost
Solution Approach 1:
The receiver pre-records multiple video messages in advance and configures decision tree rules before calls are made. When a call is unanswered, the system automatically selects and plays the appropriate pre-recorded message based on the caller's identity and contextual factors, eliminating the need for real-time message creation while providing personalized communication
Solution Approach 2:
The video calling system acts as an intermediary by automatically selecting and playing appropriate pre-recorded messages based on decision tree rules. This intermediary function bridges the gap between the absent receiver and the caller, providing personalized communication without requiring the receiver's real-time involvement or manual system configuration
2Adaptability or versatility
If caller-initiated video message features are provided, then visual context is added to follow-ups, but receiver-side automation and call-time personalization remain absent
Solution Approach 1:
Instead of requiring the caller to initiate follow-up messages, the system inverts the approach by automatically delivering receiver-authored messages to the caller. The receiver pre-records messages and configures rules, and the system automatically plays the appropriate message when the call is unanswered, providing automation from the receiver's perspective rather than the caller's
Solution Approach 2:
The system dynamically selects which pre-recorded message to play based on real-time evaluation of decision tree rules considering caller identity, time of day, and other contextual factors. This dynamic selection capability provides adaptability and personalization without requiring manual intervention, combining automation with contextual awareness
3Productivity
If enterprise support systems direct customers to prerecorded video tutorials outside the calling session, then call volume is reduced, but call-time immediacy and personalization are lost
Solution Approach 1:
The system merges the benefits of pre-recorded video tutorials with the active calling session by automatically playing appropriate pre-recorded messages within the call itself. This integration combines the efficiency of pre-recorded content with the immediacy of real-time communication, eliminating the need to redirect callers outside the session while maintaining call-time personalization and relevance
Data Source
AI summary
A system and method for handling missed video calls by allowing a receiver to create a personalized video, voice, or no message to be played when they are unable to answer a call. The system determines the receiver's availability and, if unavailable, retrieves and streams the prerecorded message to the caller. After the message, the caller is given the option to leave a video voicemail message or hang up. If a video voicemail is left, the system stores the message and notifies the receiver. The invention enhances the communication experience by providing a more engaging and personalized way to handle missed video calls, with messages tailored for business or personal purposes. The system can be implemented using various technologies, such as video conferencing software, mobile applications, or web-based platforms.