Video Call Post-Call Redirection for Accessibility
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Solution Overview
Problem
Traditional telephony is difficult or impossible for individuals who are deaf, hard-of-hearing, or speech impaired, as it requires audio communication, which is challenging due to bandwidth limitations and the need for intermediaries in existing video telephony solutions.
Innovation Solution
A video calling system that enables post-call redirection for participants, allowing for automatic or prompted redirection to a second call or post-call action after the initial call ends, using a computer processor and network adapter to initiate and manage video calls, and redirect participants to a designated destination.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If text-based TRS services are used for D-HOH-SI persons, then communication is enabled over existing telecommunications network, but bandwidth limitations of subscriber lines restrict widespread use and communication quality
Solution Approach 1:
The patent transitions from text-based communication to video-based communication, changing the fundamental parameter of communication modality. This leverages high-speed packet-switched communications to overcome traditional bandwidth limitations, enabling D-HOH-SI persons to use video relay services with significantly improved communication quality and fidelity.
2Ease of operation
If VRS equipment with sign language interpreters is used, then D-HOH-SI persons can communicate with hearing individuals, but the system requires intermediary interpreters increasing call setup complexity and time
Solution Approach 1:
The patent extracts and eliminates the intermediary sign language interpreter from the communication path in Direct Video Calling scenarios. By directly connecting D-HOH-SI persons with ASL-trained agents who speak the same sign language, the system removes the translation intermediary, simplifying the system architecture and reducing call setup complexity while maintaining full communication capability.
3Productivity
If DVC service is implemented without post-call redirection, then direct communication is achieved, but post-call actions such as surveys or subsequent calls require manual initiation increasing loss of time
Solution Approach 1:
The patent implements post-call redirection that automatically initiates subsequent actions (such as surveys or additional calls) immediately after the primary DVC call concludes. This preliminary setup of redirection routing ensures that post-call actions are automatically triggered without requiring manual initiation, eliminating time loss and maintaining communication efficiency throughout the entire interaction sequence.
Data Source
AI summary
A video calling system, method, and computer-readable medium for post-call redirection comprising the steps of initiating a video call between at least two call participants, wherein at least one of the call participants is deaf, hard-of-hearing, or speech impaired; enabling post-call redirection for the video call; determining when the video call ends; and, in response to determining that the first video call has ended, redirecting at least one of the call participants to a post-call destination