Video Call Identity Protection via Voice Biometric Authentication
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Solution Overview
Problem
Current video call systems require customers and service agents to reveal their video call identifications to each other, leading to inefficiencies and security concerns, particularly in customer service scenarios where time-consuming identification and verification processes hinder effective issue resolution.
Innovation Solution
A system and method that utilize voice biometrics data stored in a database, with a server employing a voice identity recognition tool to authenticate parties and establish a video call without revealing their identifications to each other, using voice invitations and natural language processing to manage the connection.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If video call identifications are revealed between parties, then connection establishment is simplified, but security and privacy are compromised
Solution Approach 1:
The patent introduces a server as an intermediary that manages video call connections without requiring direct identification exchange between parties. The server generates temporary video call identifiers and routes connections through its platform, acting as a mediator that enables connection while protecting user privacy and security
Solution Approach 2:
The patent extracts the identification exchange function from the direct party-to-party connection process. Instead of parties sharing their own video call identifications, the server extracts this function and provides anonymous connection tokens, separating the identification mechanism from the connection establishment process
2Reliability
If voice biometrics authentication is implemented, then security is improved, but system complexity increases
Solution Approach 1:
The patent implements self-service authentication where the system automatically captures voice biometrics during natural conversation and performs authentication without requiring users to manually input credentials or complete separate verification steps, reducing perceived complexity while maintaining security
Solution Approach 2:
The patent merges the authentication process with the existing voice call functionality. Voice biometrics capture occurs during normal conversation rather than as a separate authentication step, combining security verification with the primary communication function to reduce system complexity
3Reliability
If email exchange for image sharing is used, then information security is maintained, but time efficiency deteriorates
Solution Approach 1:
The patent enables continuous image sharing during the video call without interrupting the conversation flow. Images can be transmitted and viewed in real-time while maintaining the video connection, eliminating the stop-start nature of email exchange and maintaining both security and efficiency
Data Source
AI summary
Example embodiments of systems and methods for providing a video call between a first party and a second party. The method includes detecting an attempt to establish the video call by monitoring a voice call between the first party and the second party; authenticating the first and second parties; receiving from the first and second parties respective voice acceptances to invitations to establish the video call; retrieving video call identifications of the first and second parties; and establishing the video call without revealing the video call identification of the first party to the second party and the video call identification of the second party to the first party. A server uses credentials of a first party to request if that party would allow access of his identifying information to a second party and use that credential to further authenticate the first party.