Video Conference Credential Verification System

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Solution Overview

Problem

Customers of financial institutions often prefer personal interactions over non-interactive solutions but face challenges such as inconvenience and scheduling conflicts that prevent them from visiting physical locations for issues.

Innovation Solution

A system for initiating a multiple-participant video conference using a computer apparatus with a processor and memory, featuring a conference software module that allows users to initiate and manage video conferences with authorized participants based on credentials, including security codes, identifiers, geographical location, and expertise, enabling flexible participation and document collaboration.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If customers visit physical locations for personal interactions, then service quality improves, but convenience deteriorates due to travel requirements and scheduling conflicts

Engineering Contradiction:

Improveservice qualityVSAvoidconvenience

Core Design Contradiction:

ReliabilityVSEase of operation

Solution Approach 1:

The patent replaces the mechanical system of physical travel and in-person meetings with an electronic video conferencing system. Customers can access financial institution representatives through video calls on their personal devices, eliminating the need to physically visit branches while maintaining face-to-face interaction quality.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

Solution Approach 2:

The video conferencing system acts as an intermediary between customers and financial institution representatives. The system enables personal interactions to occur remotely by mediating the connection through digital communication channels, preserving the personal touch without requiring physical presence.

Inventive Principle:

Principle #24Intermediary (Mediator)

2Reliability

If video conference security is enhanced through multiple credentials, then system security improves, but device complexity increases

Engineering Contradiction:

Improvesystem securityVSAvoidauthentication complexity

Core Design Contradiction:

ReliabilityVSDevice complexity

Solution Approach 1:

The system performs preliminary actions by pre-establishing trust relationships and credentials before the video conference begins. Financial institutions and participants exchange and verify credentials in advance, so that during the actual conference, authentication is streamlined and does not add operational complexity.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The video conferencing system automatically manages credential verification and participant authentication without requiring manual intervention. The system self-validates credentials, checks participant authorization, and controls access automatically, reducing the perceived complexity for users while maintaining strong security.

Inventive Principle:

Principle #25Self-service

Data Source

PatentUS9001180B2Multiple-participant customer service conference

Publication Date: 2015.04.07 BANK OF AMERICA CORP

AI summary

Embodiments of the invention are directed to systems, methods and computer program products for receiving input to initiate a video conference with a first participant from a user; initiating the video conference between the user and the first participant; receiving a request to add at least a second participant to the video conference from at least one of the user and the first participant, the request comprising credentials associated with the second participant; determining that the second participant is authorized to join the video conference based on the credentials; and connecting the second participant to the video conference.