Video Conference Emergency Call Routing for Remote User Location
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Solution Overview
Problem
Existing communication systems fail to efficiently initiate emergency calls for remote users experiencing medical emergencies, as local users are often unable to dispatch emergency services to the correct location, leading to potential delays and risks.
Innovation Solution
A system that allows a user in real-time communication to initiate an emergency call on behalf of a remote user by determining the local public safety answering point (PSAP) based on the remote user's location, using integrated communication software to connect with the appropriate emergency services.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If a local user initiates an emergency call for a remote user, then the emergency call can be made, but the wrong PSAP may be contacted due to location mismatch
Solution Approach 1:
The system introduces an intermediary mechanism that automatically determines the remote user's location and uses it to route the emergency call to the correct PSAP. This intermediary function resolves the location mismatch problem by acting as a bridge between the caller and the appropriate emergency service center.
Solution Approach 2:
The system performs preliminary action by determining and storing the remote user's location information before the emergency call is initiated. This advance preparation ensures that when an emergency occurs, the correct PSAP can be contacted immediately without delay or error.
2Productivity
If emergency services are dispatched manually by local users, then emergency calls can be initiated, but delays occur due to inability to determine correct location
Solution Approach 1:
The system enables self-service by automatically determining the remote user's location and routing the emergency call to the appropriate PSAP without requiring manual intervention from the local user. This automation eliminates the time loss associated with manual location determination and PSAP selection.
Solution Approach 2:
The system uses feedback mechanisms to automatically obtain and process location information about the remote user, then uses this information to route the emergency call correctly. This closed-loop feedback system ensures rapid and accurate PSAP selection without manual input delays.
3Reliability
If integrated communication software is used to initiate emergency calls, then accurate PSAP routing is achieved, but system complexity increases
Solution Approach 1:
The communication software is designed with multi-functionality, serving both regular communication purposes and emergency call initiation with automatic PSAP routing. This universal design achieves accurate emergency routing without requiring a separate dedicated system, thereby limiting the increase in overall system complexity.
Data Source
AI summary
An emergency call is initiated on behalf of a remote user by another software user who determines that the remote software user is experiencing an emergency event. During a real-time communication, a remote emergency alert is received from a first client device associated with a first user. The remote emergency alert identifies a second user associated with a second client device while the first client device and the second client device are in communication via real-time communication software. Based on location information determined for the second client device responsive to the remote emergency alert, an emergency call is initiated with a public safety answering point local to the second client device for indicating an emergency event associated with the second user to the public safety answering point on behalf of the second user.