3D Virtual Agent Interface for Immersive AI Service Sessions
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Solution Overview
Problem
Existing voice-only based communication systems fail to exploit the immersive experience possibilities of the metaverse, limiting the effectiveness of virtual assistants and chat engines in providing satisfactory interactions.
Innovation Solution
A system enabling bidirectional user interaction in a graphically simulated environment using a computing system with a simulated agent that engages users in a three-dimensional virtual environment, utilizing conversational AI or human-controlled agents for communication, and allowing access to user-specific account records upon authentication.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Device complexity
If voice-only based communication systems are used, then device complexity is reduced, but immersive experience capability deteriorates
Solution Approach 1:
The patent transitions communication from traditional voice-only (1D audio) to a multi-dimensional virtual environment where users interact through 3D spatial positioning, graphical avatars, and immersive visual interfaces. This dimensional expansion enables the metaverse experience while maintaining voice communication as one component among many interaction modalities.
Solution Approach 2:
The system introduces virtual avatars and graphical representations as intermediaries between users and the communication system. These visual agents mediate the interaction, providing immersive engagement while the underlying voice communication remains relatively simple. The intermediary layer bridges the gap between simple voice input and complex immersive experience.
2Productivity
If automated chat engines with algorithmic rules are used, then productivity is improved, but interaction effectiveness deteriorates
Solution Approach 1:
The system employs dynamic virtual agents that can adapt their behavior and response style based on the interaction context, user preferences, and conversation flow. Rather than rigid algorithmic rules, the agents dynamically adjust their communication approach, combining automated efficiency with flexible, effective interaction that responds to nuanced user needs.
3Ease of operation
If user account records are accessible without authentication, then ease of operation is improved, but security deteriorates
Solution Approach 1:
The system performs preliminary authentication actions during the connection establishment phase, before users need to access their account records. By handling authentication upfront through seamless processes (such as device-based authentication or pre-verified credentials), the system maintains security while enabling convenient subsequent access to personalized services without requiring repeated authentication prompts.
Data Source
AI summary
In a bidirectional user interaction in a graphically simulated environment, a network connection operatively connects a computing system to at least one user device. The computing system performs steps including: causing display, on the user device, of a simulated agent of a first entity in the three dimensional virtual environment; controlling the simulated agent to engage a user represented by a user customized graphical indicium in the three dimensional virtual environment; conducting a bidirectional communication session with the user via the simulated agent and the user customized graphical indicium in the three dimensional virtual environment; receiving a request from the user regarding at least one service of multiple services made available at least in part by the first entity; and disseminating at least a first information item associated with the at least one service.