Virtual Agent Matching for Remote Property Access
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Solution Overview
Problem
Conventional property tours are inefficient as they require scheduling and often result in delays for prospective buyers, as they depend on the availability of real estate agents, limiting immediate access to properties.
Innovation Solution
A system and method that provides users with authenticated physical access to properties via remote control and a virtual tour, allowing real-time interaction with a virtual agent using mobile robots or holograms, which can be accessed through user devices or interfaces at the property.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If conventional property tours are scheduled based on agent availability, then agents can provide personalized service, but prospective buyers experience delays of several days before accessing the property
Solution Approach 1:
The patent creates a virtual copy of the property through 360-degree photography and video tours that can be instantly accessed online. This virtual representation allows prospective buyers to view the property immediately without scheduling delays, while the physical property remains available for later in-person visits when agents are available.
Solution Approach 2:
The patent introduces an automated scheduling system and virtual tour platform as an intermediary between buyers and agents. This intermediary handles the initial property viewing and scheduling coordination, eliminating the need for buyers to wait for agent availability while still enabling personalized service during in-person showings.
2Speed
If virtual tours are provided online for instant access, then buyers can view properties immediately, but they cannot physically access the property or interact with agents during the tour
Solution Approach 1:
The patent transforms the static virtual tour into a dynamic experience by integrating real-time video communication capabilities. During the virtual tour, buyers can interact with agents through live video chat, asking questions and receiving immediate responses, thus adding interactivity to the previously static online tour.
Solution Approach 2:
The patent merges the virtual tour platform with video conferencing technology and automated scheduling systems into a single integrated system. This combination allows buyers to simultaneously view the property online, interact with agents in real-time, and schedule in-person visits all through one platform.
3Ease of operation
If agents provide in-person property showings, then buyers can physically access the property, but this requires scheduling and agent availability coordination
Solution Approach 1:
The patent enables buyers to complete preliminary property viewing and evaluation through instant virtual tours before scheduling in-person visits. This preliminary action allows buyers to filter properties and only schedule physical showings for properties they are seriously interested in, reducing scheduling delays and making agent time more efficient.
Data Source
AI summary
Aspects are disclosed that facilitate matching a user with a virtual agent. A database of virtual agents is maintained in which each of the virtual agents are remotely located from a property secured by a locking mechanism. A user is authenticated based on user information included in a request to enter the property, and an authenticated user is matched with a host agent of a virtual tour. Here, the host agent is selected from the database of virtual agents, and the virtual tour comprises a remote real time interaction between the user and the host agent while the user physically accesses the property.