Virtual Agent Session Relay for Secure Interoperability
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Solution Overview
Problem
Existing systems for managing user interactions with client devices face challenges such as interoperability issues due to incompatible protocols, reduced security, and privacy concerns in session management.
Innovation Solution
A method and system that receive a session request from a telecommunication network, process it to determine relay information, and transmit it to a trained virtual agent. The system then generates a command signal based on the processed request and transmits it to the client device via a private exchange mechanism, using a predefined protocol for secure and efficient data transmission.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If each system provides their own ecosystem or infrastructure with proprietary protocols, then system-specific functionality can be optimized, but interoperability between different systems deteriorates due to lack of compatibility
Solution Approach 1:
The patent introduces a standardized communication interface and protocol translation layer that acts as an intermediary between different proprietary systems. This mediator enables seamless interaction between diverse systems (telecommunication networks, IoT devices, virtual agents) without requiring each system to abandon its own ecosystem, thus resolving the interoperability conflict while preserving system-specific optimizations.
2Reliability
If session management uses public or standard protocols, then interoperability is improved, but security and privacy of user sessions deteriorate due to exposure to malicious attacks
Solution Approach 1:
The patent implements a hybrid approach where the communication interface adopts standardized protocols for interoperability at the network level, while implementing enhanced security measures (encryption, authentication, private exchange mechanisms) at the application level. This local quality differentiation allows public protocol benefits while mitigating security risks through targeted security enhancements at critical points.
Solution Approach 2:
The system performs preliminary security validations, authentication checks, and threat assessments before establishing sessions or exchanging data. By proactively implementing security protocols and filtering mechanisms in advance, the system prevents malicious attacks before they can compromise session privacy, thus counteracting potential security vulnerabilities of standardized protocols.
3Object-affected harmful factors
If a private exchange mechanism is implemented for secure communication, then security is improved, but device complexity increases due to additional protocols and mechanisms
Solution Approach 1:
The patent segments the communication system into distinct layers: a standardized interface layer for basic interoperability and a private exchange layer for secure data transmission. Each layer handles specific functions independently, allowing security mechanisms to be added without fundamentally redesigning the entire communication protocol stack. This segmentation reduces overall complexity by isolating security-specific functionalities.
Solution Approach 2:
The patent designs the private exchange mechanism to be universally applicable across different communication scenarios and system types. By creating a multi-functional security framework that can operate over various standardized protocols (telecommunication networks, IoT protocols, web technologies), the system avoids duplicating security implementations for each protocol, thus reducing overall complexity while maintaining comprehensive security coverage.
Data Source
AI summary
Disclosed is a system and method for managing user interactions with a client device. The method comprises receiving from a telecommunication network, connected to the client device, a session request; processing the session request to determine relay information for routing the session request; transmitting the session request to a trained virtual agent based on the relay information, wherein the trained virtual agent is configured to process the session request to generate a command signal; and transmitting the command signal, via a private exchange mechanism, to the client device to establish the session for user interaction, wherein the data transmission between the client device and the trained virtual agent is based on a predefined protocol.