Virtual Assistant Emergency Calls With Silent Context Sharing
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Solution Overview
Problem
Existing emergency communication systems lack the ability to determine the context of an emergency and manage communications effectively, posing risks to users, especially in situations like home invasions where speaking aloud can compromise safety.
Innovation Solution
A system and method utilizing a virtual assistant on electronic devices to monitor background information, determine context, and manage communications by converting raw data into meaningful information for emergency responders, allowing users to remain safe and focused.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If a user provides details regarding the emergency situation via electronic communication, then the emergency response service provider can understand the situation, but the user's safety is compromised in situations like home invasions where silence may be desired
Solution Approach 1:
The patent introduces a virtual assistant as an intermediary that monitors background information and determines context without requiring the user to speak. The virtual assistant acts as a mediator between the user and the emergency response service provider, allowing information to be transmitted while the user remains silent and safe.
Solution Approach 2:
The system performs preliminary actions by continuously monitoring background information (sounds, sensor data, location) before an emergency call is initiated. This allows the virtual assistant to already have context information ready when an emergency occurs, eliminating the need for the user to provide details during the emergency situation.
2Ease of operation
If traditional emergency calling systems are used, then the caller can connect to a call center, but the system cannot determine the context of the emergency or automatically manage the call
Solution Approach 1:
The virtual assistant continuously monitors background information and provides feedback about the emergency context to the emergency response service provider. This feedback mechanism ensures that context information (such as type of emergency, location, surrounding sounds) is transmitted along with the basic emergency call.
Solution Approach 2:
The system performs self-service by automatically gathering and transmitting context information without requiring user input. The virtual assistant autonomously monitors the environment, determines the emergency context, and manages the communication with the emergency response service provider, freeing the user to focus on safety.
3Loss of information
If the system monitors background information and determines context, then context-aware communication is achieved, but the device complexity increases
Solution Approach 1:
The virtual assistant is designed as a multi-functional component that can perform various tasks: monitoring background sounds, analyzing sensor data, determining emergency context, and managing communication. This universal approach consolidates multiple functions into a single system component, reducing overall complexity despite the advanced capabilities.
Data Source
AI summary
Systems and methods for providing context-aware emergency information during an electronic communication are disclosed. The system can include an electronic communication device that includes a virtual assistant. The virtual assistant can autonomously provide information to a user and/or to an emergency response service provider during an emergency communication. Additionally or alternatively, the virtual assistant can automatically manipulate one or more functions on the electronic communication device and/or send a signal to manipulate one or more functions on a responder device.