Multi-Attraction Virtual Queues with Access-Key Timing Control
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing queuing systems for multiple attractions are complex, costly, and inefficient, causing guest resentment and requiring multiple physical entry points, which are impractical for managing more than two queues per attraction.
Innovation Solution
A complete virtual queuing system with an electronic queue management part that manages multiple virtual queues for each attraction, allowing users to access attractions based on their access keys, with reallocation options to optimize wait times and handle unexpected events.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If a virtual queuing system is implemented for multiple attractions, then operational efficiency and cost-effectiveness improve, but system complexity increases
Solution Approach 1:
The patent merges multiple attraction management functions into a single centralized electronic queue management system. Instead of implementing separate virtual queuing systems for each attraction, the system consolidates queue management, user authentication via access keys, and reallocation logic into one integrated platform, reducing operational complexity while maintaining efficiency
Solution Approach 2:
The electronic queue management system is designed with multi-functionality to handle diverse attraction types and queue scenarios through a single system. It can manage different attraction categories (rides, shows, dining), implement various queue types (virtual, physical, hybrid), and provide multiple access methods (access keys, mobile devices), thereby improving productivity without proportionally increasing complexity
2Adaptability or versatility
If multiple physical entry points are created for priority queues, then guest access flexibility improves, but infrastructure costs and complexity increase
Solution Approach 1:
The patent replaces the mechanical system of multiple physical entry points and turnstiles with an electronic access control system. Users present access keys (digital or physical) at a single entry point, and the system electronically verifies and manages queue allocation, eliminating the need for separate physical infrastructure for different queue types while maintaining access flexibility
Solution Approach 2:
Instead of creating multiple physical entry points, the system creates virtual copies of entry access through electronic means. Multiple logical entry points are simulated through the electronic queue management system, where users can be assigned to different virtual queues and accessed through a single physical gateway, reducing infrastructure requirements while preserving access versatility
Data Source
AI summary
A technique for controlling access to one or more attractions is achieved using a number of access keys, each being issued to one or more users. An electronic queue management part manages a virtual queue in respect of each attraction and receives electronic requests for attraction access, each request relating to an access key and being for the users associated with it to access a particular attraction. Receipt of each request causes the respective users to be added to a corresponding virtual queue. A time at which each group of users reaches the front of the virtual queue and can access the attraction is determined. The users access the attractions by presenting an access key to an access control part, in communication with the electronic queue management part. Only a user presenting an access key at the correct time for accessing the attraction is allowed access to the attraction.