Virtual Partner Bypass for Public Safety Dispatch
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Solution Overview
Problem
In critical situations, the use of virtual partners in public-safety environments can introduce delays, making it essential to bypass digital assistants to ensure immediate communication between officers without delay.
Innovation Solution
A method and apparatus that bypass digital-assistant functionality based on the status of sensors connected to a personal-area network (PAN) or the type of incident assigned to a user, allowing direct communication with the dispatch center during public-safety events.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If virtual partner functionality is enabled to automate tasks and provide information, then productivity is improved, but communication delay increases
Solution Approach 1:
The system dynamically adjusts the communication path based on incident type. During critical incidents, the virtual partner is bypassed for direct communication. During non-critical incidents, the virtual partner processes communications. This dynamic switching resolves the contradiction by adapting system behavior to situational requirements.
Solution Approach 2:
The system changes the parameter of communication routing based on incident classification. By detecting critical incident types through sensor data or user input, the system alters the communication path parameter from routed (through virtual partner) to direct (bypassing virtual partner), thereby reducing delay when needed while maintaining productivity during normal operations.
2Loss of information
If virtual partner is used to filter and process messages, then information quality is improved, but response time deteriorates
Solution Approach 1:
The message filtering and processing function is dynamically enabled or disabled based on incident criticality. During critical incidents, the virtual partner's filtering function is bypassed to achieve immediate response. During non-critical incidents, full filtering and processing is maintained for information quality. This dynamic adjustment resolves the contradiction between information quality and response time.
Solution Approach 2:
During critical incidents, the virtual partner's message processing function is extracted from the communication path, creating a direct route. This extraction eliminates the delay introduced by filtering and processing while maintaining the capability to restore full processing when incidents are resolved, thereby resolving the time-quality contradiction.
3Productivity
If automated task completion is enabled, then operational efficiency is improved, but communication immediacy deteriorates
Solution Approach 1:
The automated task completion feature is dynamically controlled based on incident type. During critical incidents, automated processing is suspended in favor of immediate human-to-human communication. During non-critical incidents, automated task completion operates to maintain operational efficiency. This dynamic control resolves the contradiction between operational efficiency and communication immediacy.
Data Source
AI summary
A method and apparatus for bypassing a virtual partner is provided herein. During operation a device will have knowledge of a status of sensors connected to form a personal-area network (PAN) and/or have knowledge of a current incident type assigned to a user. The device will then bypass digital-assistant functionality based on the status of associated PAN devices and/or the incident type. Thus, virtual-partner functionality will be bypassed based on a fact that a public-safety event has occurred. As discussed, the public-safety event may comprise a current incident assigned to a user, or a status of at least one device/sensor connected to form a PAN.