Virtual Showroom 3D Model Manipulation for Remote Vehicle Demos
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Solution Overview
Problem
Customers face challenges in conveniently learning about vehicles before and after purchase, as existing virtual dealership experiences often lack completeness and immersion compared to physical visits.
Innovation Solution
A system that enables customers to engage in virtual vehicle demos and conversations with product experts through a video chat environment, utilizing a 3D model of the vehicle that can be manipulated by both the customer and expert, along with controls to configure the vehicle and access vehicle specifications.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If customers physically visit dealerships to learn about vehicles, then they can get complete information and immersive experience, but they face tedious travel and time consumption
Solution Approach 1:
The patent creates a virtual copy of the physical dealership environment through a 3D virtual showroom that replicates the immersive experience of visiting a physical dealership. Customers can interact with virtual vehicle models, access detailed specifications, and communicate with experts remotely, obtaining complete information without traveling to the physical location.
Solution Approach 2:
The system introduces a video chat environment as an intermediary between customers and product experts. This intermediary enables real-time communication and guidance, allowing customers to ask questions and receive expert assistance while viewing the virtual showroom, thus bridging the gap between remote access and personalized service.
2Loss of time
If dealers provide virtual vehicle information through websites, then customers can access vehicle specifications remotely, but the experience is incomplete and lacks immersion
Solution Approach 1:
The patent transitions from traditional 2D website displays to a 3D virtual environment. The virtual showroom uses three-dimensional models that customers can navigate and interact with, providing spatial awareness and immersion that flat websites cannot achieve. This dimensional enhancement maintains remote accessibility while restoring the immersive quality of physical visits.
Solution Approach 2:
The system implements dynamic interaction capabilities where customers can manipulate vehicle models, rotate views, zoom into details, and explore different angles in real-time. This dynamic engagement transforms static website information into an interactive experience, allowing customers to actively explore vehicle features rather than passively viewing specifications.
3Ease of operation
If customers configure vehicles online, then they can customize vehicles remotely, but they lack real-time expert guidance and interaction
Solution Approach 1:
The system implements real-time feedback loops through the video chat environment. As customers configure vehicles and make selections, experts can observe the configuration process, provide immediate feedback on choices, suggest alternative options, and answer questions. This continuous feedback mechanism ensures customers receive expert guidance throughout the configuration process while maintaining remote convenience.
Data Source
AI summary
A system for providing vehicle demos and conversations with product experts. The system activates an expert user chat in an expert user interface and activates a customer user chat in a customer user interface. The system further renders a three-dimensional (3D) model of a vehicle in the expert user interface and in the customer user interface. The system further renders controls in the expert user interface that enable an expert user to manipulate the 3D model in the expert user interface, and renders controls in the customer user interface that enable a customer user to manipulate the 3D model in the customer user interface.