Virtual SME Provisioning for Enterprise IT Integration
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Solution Overview
Problem
Enterprise IT systems face challenges in efficiently integrating and supporting diverse technologies due to their complexity and the need for specialized expertise, often requiring additional support personnel or third-party services, which can be costly and impractical for small footprints or newly introduced technologies.
Innovation Solution
The implementation of virtual subject matter experts (SMEs) that automate support tasks and provide guidance using artificial intelligence and machine learning, enabling integration and performance enhancement of technologies with minimal human intervention, and deployment through a provisioning platform accessible via a data communications network.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If virtual SMEs are implemented to automate support tasks, then productivity and operational efficiency are improved, but device complexity and implementation costs increase
Solution Approach 1:
The patent introduces virtual SMEs as intermediary AI agents that mediate between enterprise IT systems and support functions. These virtual SMEs act as intermediaries that can perform specialized support tasks without requiring actual human experts, thereby improving productivity while managing complexity through automation rather than human intervention
Solution Approach 2:
The virtual SMEs are designed to autonomously perform support tasks and provide guidance without requiring human intervention. The system enables self-service capabilities where the virtual SMEs independently analyze issues, execute support actions, and provide recommendations, thereby improving operational efficiency while the complexity is encapsulated within the automated agents themselves
2Ease of operation
If virtual SMEs are provisioned through a centralized platform, then ease of operation and deployment are improved, but loss of information and security risks increase
Solution Approach 1:
The patent segments the virtual SME provisioning system into modular components including a provisioning platform, virtual SME agents, and enterprise IT domains. This segmentation allows centralized management for ease of deployment while distributing data handling across multiple isolated components, thereby reducing centralized security risks and information loss vulnerabilities
Solution Approach 2:
The provisioning platform acts as an intermediary layer between external access points and internal enterprise systems. This intermediary architecture enables centralized provisioning and management capabilities while protecting underlying systems through the intermediate layer, thereby maintaining ease of operation while mitigating security risks and information loss
Data Source
AI summary
Provisioning a virtual subject matter expert (SME) can include hosting the virtual SME on computer hardware communicatively coupled with a data communications network. The virtual SME can comprise a set of actions that are configured by a technology vendor. As configured, the actions can support a technology that is supplied to a client by the technology vendor. Access to the virtual SME can be provided on a provisioning platform communicatively coupled to the data communications network. The virtual SME can be provisioned to the client in response to a request from the client conveyed via the data communications network. The virtual SME can be provisioned to the client by operatively coupling the virtual SME with an enterprise information technology domain that includes the technology supplied to the client by the technology vendor.