Visit Management System for Dynamic Delivery Routing
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Solution Overview
Problem
Existing visit management systems may inconvenience users and delivery personnel when delivery destinations are changed, leading to reduced chances of successful delivery due to traffic situations and inconvenient delivery routes.
Innovation Solution
A visit management system that includes a server, visitor terminal, and user terminal, which determine whether to adjust delivery times or orders based on the user's location, increasing the likelihood of a successful delivery by requesting and obtaining position information and controlling visit information accordingly.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If the delivery destination is changed from the user's home to a place away from home, then the user can receive the delivery at a more convenient location, but the user needs to bring the parcel back home by hand which increases inconvenience
Solution Approach 1:
The system performs preliminary actions by obtaining the user's position information in advance and determining whether to change the delivery destination before the actual delivery occurs. This allows the system to proactively adjust delivery plans based on where the user is located, ensuring the parcel is delivered to the user's current position rather than requiring them to retrieve it from a different location.
Solution Approach 2:
The system implements feedback by continuously monitoring the user's position through position information obtained from the user terminal and using this information to dynamically adjust delivery decisions. The visit management server receives position data, processes it to determine optimal delivery locations, and communicates back to the delivery person, creating a closed-loop system that adapts to user location in real-time.
2Adaptability or versatility
If the delivery destination is changed, then the user can be reached at a different location, but traffic situations and delivery routes may prevent the delivery person from meeting the user at the new destination
Solution Approach 1:
The system applies dynamics by making the delivery destination dynamic rather than fixed. The visit management server continuously updates the delivery destination based on real-time position information from the user terminal, allowing the delivery route to adapt to changing user locations. This dynamic adjustment ensures the delivery person is directed to the user's current position, improving the likelihood of successful delivery.
Solution Approach 2:
The system enables self-service by having the user's position information automatically obtained and processed by the visit management server without requiring manual input from either the user or delivery person. The system autonomously determines optimal delivery locations and communicates them to the delivery person, reducing the need for manual coordination and improving delivery reliability.
3Productivity
If position information is obtained from the user terminal, then the system can determine the user's current location for better delivery coordination, but this requires additional communication and processing steps
Solution Approach 1:
The system applies universality by using the user terminal for multiple functions: it serves as both the interface for receiving position information and for communicating delivery instructions to the delivery person. The visit management server handles multiple tasks including obtaining position data, processing location information, determining delivery destinations, and coordinating with delivery personnel, thereby reducing the need for separate dedicated systems.
Data Source
AI summary
To increase a chance of meeting a user when visiting a place that is associated with the user while maintaining convenience, provided is a visit management system for managing visit information, which includes at least one of a time and an order at which a place associated with a user is to be visited, the visit management system including: request means for making a given response request to a user terminal if it is determined that a visit is approaching; obtaining means for obtaining a response to the given response request from the user terminal; and visit control means for determining whether or not the visit information is to be changed based on a positional relation between the place and the user that is obtained by the response from the user terminal, and controlling the visit information depending on the determination.