Visit Reception Guidance for Multi-Processor Financial Service Locations

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Solution Overview

Problem

Customers visiting financial service locations may become confused about which transaction processor to use, especially in settings with reduced staff or unmanned services, leading to potential misuse and user confusion.

Innovation Solution

A financial service location system featuring a visit reception device that receives the customer's purpose of visit and guides them to the appropriate transaction processor, including remote interaction capabilities with attendants and identity verification, and a detector to manage customer flow.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If banks reduce staff in service locations, then operational efficiency is improved, but customer guidance capability deteriorates

Engineering Contradiction:

Improveoperational efficiencyVSAvoidcustomer guidance capability

Core Design Contradiction:

ProductivityVSEase of operation

Solution Approach 1:

The system enables customers to independently interact with transaction processors through automated guidance. The visit reception device automatically receives visit purposes and provides guidance without requiring staff intervention, allowing the system to serve itself in the guidance function.

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

Manual customer guidance by staff is replaced with an automated electronic system. The visit reception device uses electronic communication to receive visit purposes and automatically provides guidance information, substituting the mechanical human-guidance system with an automated electronic guidance system.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

2Adaptability or versatility

If multiple transaction processors are provided, then service versatility is improved, but customer confusion increases

Engineering Contradiction:

Improveservice versatilityVSAvoidcustomer understanding

Core Design Contradiction:

Adaptability or versatilityVSLoss of information

Solution Approach 1:

The visit reception device acts as an intermediary between customers and multiple transaction processors. It receives the customer's visit purpose and translates this into specific guidance for the appropriate processor, mediating the complex relationship between diverse services and individual customers.

Inventive Principle:

Principle #24Intermediary (Mediator)

Solution Approach 2:

The system provides customized guidance information tailored to each customer's specific visit purpose. Instead of providing generic information about all processors, the system delivers localized, specific guidance relevant to the customer's needs, making the information neither too general nor overwhelming.

Inventive Principle:

Principle #3Local quality

3Loss of energy

If unmanned service locations are implemented, then operational cost is reduced, but customer assistance availability deteriorates

Engineering Contradiction:

Improveoperational costVSAvoidcustomer assistance availability

Core Design Contradiction:

Loss of energyVSReliability

Solution Approach 1:

The system establishes a feedback loop where customer inputs (visit purposes) are automatically processed and guidance is provided. The automated system continuously receives customer information and provides appropriate responses, creating a self-sustaining assistance mechanism that operates without staff presence.

Inventive Principle:

Principle #23Feedback

Data Source

PatentUS20250299200A1Financial service location system and method performed by financial service location system

Publication Date: 2025.09.25 GLORY LTD

AI summary

A financial service location system for use in a financial service location includes a visit reception device operable by a customer and a plurality of types of transaction processors that each perform different transaction processing according to the purpose. The visit reception device includes a reception unit that receives the purpose of the customer's visit, and a guidance unit that guides the customer to a target transaction processor corresponding to the purpose of the customer's visit among the plurality of types of transaction processors.