Visitor Identification via Image Recognition for Tradeshow Staff

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Solution Overview

Problem

Tradeshows face challenges in providing automatic, non-intrusive, and cost-effective visitor identification and contextual services to booth staff, as existing RFID-based systems are intrusive and lack real-time feedback.

Innovation Solution

A system utilizing voice and image recognition to identify visitors, providing contextual information to booth staff through a database-driven method with software-based, non-intrusive hardware, offering real-time feedback and alerts during conversations.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Measurement precision

If RFID badge scanning is used to track visitors, then visitor identification is achieved, but the system becomes intrusive and irritating to visitors

Engineering Contradiction:
Improvevisitor identification accuracyVSAvoidvisitor intrusion and irritation
Core Design Contradiction:
Measurement precisionVSObject-affected harmful factors

Solution Approach 1:

The patent replaces the mechanical RFID badge scanning system with an optical surveillance system using cameras and image recognition software. Instead of requiring visitors to wear and present physical badges, the system automatically captures and analyzes visual images of visitors' faces and bodies to identify them, thereby eliminating the intrusive nature of badge scanning while maintaining identification capability

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

Solution Approach 2:

The patent introduces an intermediary processing system that includes image capture devices, communication interfaces, and identification algorithms. This intermediary system acts as a mediator between the surveillance infrastructure and the visitor identification function, enabling non-contact, automated recognition without requiring direct interaction with visitors through physical badges

Inventive Principle:
Principle #24Intermediary (Mediator)

2Loss of time

If fixed RFID readers are deployed at each booth, then real-time visitor tracking is improved, but cost and logistical complexity increase

Engineering Contradiction:
Improvereal-time feedback delayVSAvoidsystem installation and cost
Core Design Contradiction:
Loss of timeVSDevice complexity

Solution Approach 1:

The patent implements a universal surveillance system with a single centralized identification server that serves multiple booths across the tradeshow floor. Instead of deploying dedicated RFID readers at each booth, the system uses a network of cameras and a centralized processing server to provide real-time visitor identification and feedback to all booths, reducing overall system complexity and cost while maintaining real-time capability

Inventive Principle:
Principle #6Universality (Multi-functionality)

Solution Approach 2:

The patent transitions from a distributed physical deployment model (RFID readers at each booth) to a centralized computational model (single identification server processing images from multiple cameras). This dimensional shift from physical distribution to computational centralization reduces hardware complexity and installation burden while enabling real-time processing through networked communication

Inventive Principle:
Principle #17Another dimension (Dimensionality change)

3Loss of information

If booth staffers manually check visitor badges or ask visitors about their background, then visitor profiling is achieved, but the process is time-consuming and lacks automation

Engineering Contradiction:
Improvevisitor profile completenessVSAvoidstaffer efficiency
Core Design Contradiction:
Loss of informationVSProductivity

Solution Approach 1:

The patent implements a self-service identification system where the automated surveillance and image recognition systems perform visitor profiling without requiring manual intervention from booth staffers. The system automatically captures visitor images, identifies them through database matching, and retrieves their profiles, allowing visitors to be processed autonomously while staffers focus on customer service activities

Inventive Principle:
Principle #25Self-service

Solution Approach 2:

The patent establishes a feedback loop where the identification server continuously monitors visitor approaches, automatically identifies them, retrieves their profiles, and provides real-time feedback to booth staffers through displays or notifications. This automated feedback mechanism eliminates the need for manual badge checking and provides complete visitor profile information instantly, significantly improving staffer efficiency

Inventive Principle:
Principle #23Feedback

Data Source

PatentUS11341749B2System and method to identify visitors and provide contextual services
Publication Date: 2022.05.24 AVAYA INC
  • US11341749B2 patent drawing
  • US11341749B2 patent drawing
  • US11341749B2 patent drawing

AI summary

System and method to provide contextual services, the method including: capturing a characteristic of a first person inside or within a predetermined distance of a monitored space; accessing a database of identifying characteristics of potential visitors to the monitored space; identifying the first person by use of the database, to produce an identified visitor; and providing to a second person an information related to the identified visitor. The system may include: a database of identifying characteristics of potential visitors to a monitored space; a surveillance device configured to capture a characteristic of a first person inside or within a predetermined distance of the monitored space; a processor configured to identify the first person by use of the database, to produce an identified visitor; and a communication interface configured to provide to a second person an information related to the identified visitor.