Visitor Intent Inference via Anchor Text Analysis

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Solution Overview

Problem

Current ecommerce systems face challenges in accurately inferring the intent of Website visitors and generating qualified leads due to semi-automated monitoring and manual data analysis, which limits the granularity of visitor intent and effectiveness in categorization for proactive marketing campaigns.

Innovation Solution

A system comprising a visitor-tracking application, an inference engine, and data mining capabilities that track and analyze visitor behavior, including mouseover and click events on anchor text, to infer intent and generate leads by correlating this data with external information from third-party sources, enabling more precise visitor categorization and lead generation.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Device complexity

If semi-automated visitor monitoring and manual data analysis are used, then implementation complexity is reduced, but intent inference granularity and lead quality deteriorate

Engineering Contradiction:
Improvesystem complexityVSAvoidintent inference granularity
Core Design Contradiction:
Device complexityVSMeasurement precision

Solution Approach 1:

The system employs an inference engine that automatically processes visitor behavior data without requiring manual analysis. The engine self-organizes the data collection, processing, and intent inference operations, transforming a semi-automated process into a fully automated self-service system that maintains low implementation complexity while significantly improving measurement precision.

Inventive Principle:
Principle #25Self-service

Solution Approach 2:

The patent replaces manual data analysis (mechanical human effort) with an automated inference engine that uses algorithms to process visitor behavior data. This substitution eliminates the need for manual intervention while enhancing the granularity and accuracy of intent inference, resolving the contradiction between system simplicity and measurement precision.

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

2Ease of operation

If traditional tracking methods are used, then data collection simplicity is maintained, but lead generation effectiveness deteriorates

Engineering Contradiction:
Improvedata collection simplicityVSAvoidlead generation effectiveness
Core Design Contradiction:
Ease of operationVSProductivity

Solution Approach 1:

The visitor tracking application is enhanced to perform multiple functions: it not only collects basic visitor data but also captures detailed behavior patterns, infers intent, and generates qualified leads. This multi-functional approach maintains the simplicity of data collection while dramatically improving lead generation effectiveness by extracting more value from the same tracking infrastructure.

Inventive Principle:
Principle #6Universality (Multi-functionality)

Solution Approach 2:

The system performs preliminary actions by pre-processing visitor behavior data through the inference engine to identify potential leads before they are fully developed. This preliminary intent inference and lead qualification happen automatically during the visitor interaction, preparing high-quality leads in advance and improving overall lead generation effectiveness without adding operational complexity.

Inventive Principle:
Principle #10Preliminary action

3Device complexity

If manual work is used for determining user interests, then data processing complexity is reduced, but categorization accuracy and marketing effectiveness deteriorate

Engineering Contradiction:
Improvedata processing complexityVSAvoidvisitor categorization accuracy
Core Design Contradiction:
Device complexityVSMeasurement precision

Solution Approach 1:

The inference engine automatically performs visitor categorization by analyzing behavior patterns and inferring intent without manual intervention. The system self-organizes the categorization process, maintaining low data processing complexity while achieving high categorization accuracy through automated pattern recognition and machine learning algorithms.

Inventive Principle:
Principle #25Self-service

Solution Approach 2:

Manual data processing and categorization efforts are replaced with an automated inference engine that uses computational algorithms to analyze visitor behavior and categorize visitors accurately. This substitution eliminates manual labor while enhancing categorization precision, resolving the contradiction between processing simplicity and categorization accuracy.

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

Data Source

PatentUS10380634B2Intent inference of website visitors and sales leads package generation
Publication Date: 2019.08.13 CALLIDUS SOFTWARE INC
  • US10380634B2 patent drawing
  • US10380634B2 patent drawing
  • US10380634B2 patent drawing

AI summary

A system for inferring intent of visitors to a Website has a visitor-tracking application executing from a digital medium coupled to a server hosting the Website, the server connected to a repository adapted to store data about visitor behavior, and an inference engine for processing the data to infer the intent of visitors. Visitor behavior relative to links is tracked, and intent of a visitor is inferred from one or both, or a combination of analysis of the behavior and deducing meaning for anchor text of links selected.