Visitor Reception Control Using Face Authentication Feedback
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Solution Overview
Problem
Existing reception systems require pre-registration of face image data for authentication, leading to inappropriate terminal calling when data is not registered, and inability to accurately identify the visitor's destination.
Innovation Solution
A reception control apparatus that includes a scheduled visit database associating authentication information with users, an acquisition unit for acquiring visitor information, a calling unit for selecting terminals based on collation results, and a registration unit for updating the database with response-based authentication information.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If face image data are registered in advance for authentication, then the terminal can be called appropriately based on visitor identity, but the system cannot handle visitors whose face data are not registered and must call all terminals
Solution Approach 1:
The system performs preliminary registration of face image data and associated terminal information in a database before the actual visitor arrival. This allows the system to have pre-prepared authentication data ready for quick comparison when the visitor arrives, resolving the contradiction by having data ready in advance without requiring manual registration at the moment of visit
Solution Approach 2:
The system enables unregistered visitors to be automatically registered through the authentication process itself. When a visitor's face is captured and compared, if no match is found, the system automatically creates a new registration with the captured face data and associates it with the appropriate terminal based on call response, allowing the system to serve itself by learning from each interaction
2Ease of operation
If all terminals are called when authentication data is not registered, then no visitor is left without service, but the visit destination cannot be accurately identified and business is obstructed
Solution Approach 1:
The system uses feedback from terminal call responses to determine the correct visit destination. When multiple terminals are called, the system observes which terminal responds or answers the call, and uses this feedback information to identify the correct destination and update the database accordingly, thus accurately identifying visit destination while maintaining service coverage
Solution Approach 2:
The system calls multiple terminals in advance as a preliminary step to ensure no visitor is left without service. By having all potential destination terminals ready to receive calls, the system guarantees service coverage while using the subsequent response feedback to identify the correct destination
Data Source
AI summary
A reception control apparatus (10) accommodates a plurality of terminal apparatuses (20) to be used by each of a plurality of users and a reception apparatus (30) receiving a visitor, and includes a scheduled visit database (11) that can be registered by associating authentication information of a scheduled visitor with the user, an acquisition unit (12) acquiring authentication information of a visitor from the reception apparatus (30) when the visitor visits, a calling unit (13) calling a selected terminal apparatus among the plurality of terminal apparatuses (20), based on a collation result between the acquired visitor's authentication information and the registered authentication information of the scheduled visitor, and a registration unit (14) registering, in the scheduled visit database (11), the acquired visitor's authentication information in association with the user of the terminal apparatus (20), based on a response result of the terminal apparatus (20) for the call.