Visual Voice Interface for Faster Transaction Completion
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Solution Overview
Problem
Current human-to-machine interfaces require multiple operations for users to complete transactions, and users are often unaware of the system's capabilities, especially in the initial stages of using a new system.
Innovation Solution
Determining a goal transaction for users and constructing a visual representation of voice input parameters that represent multiple operations, allowing users to interact with the interface in fewer stages through a graphical user interface, which can include touch screen or voice command interactions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users interact with traditional human-to-machine interfaces through multiple individual operations, then the system can process complex transactions, but the interaction process becomes lengthy and complex for users
Solution Approach 1:
The patent combines multiple individual operations into a single visual representation that displays all available operations. Users can select multiple operations simultaneously through a unified interface, merging what would traditionally require sequential interactions into a single actionable display.
Solution Approach 2:
The system performs preliminary analysis of the user's goal transaction and pre-presents all available operations in the visual representation before user selection. This allows users to see all possible actions in advance and make informed decisions without navigating through multiple sequential screens.
2Productivity
If the system presents all available operations to users, then users can complete transactions faster, but the interface complexity increases
Solution Approach 1:
The visual representation segments information by organizing operations into distinct, clearly labeled elements within a single display. Each operation is presented as a separate selectable item, allowing users to process information in manageable units rather than facing a wall of text or complex navigation menus.
Solution Approach 2:
The visual representation acts as an intermediary between the complex backend system and the user. It translates multiple individual operations into a unified visual display that simplifies user interaction while maintaining the full functionality of the underlying system.
3Loss of time
If users are provided with visual representations of multiple operations, then users can learn interface capabilities faster, but the system requires more processing to generate and manage visual representations
Solution Approach 1:
The visual representation system is designed to be universal, handling multiple types of operations and transactions through a single unified interface paradigm. This multi-functionality allows the system to reuse the same visual representation mechanism across different transaction types, reducing the need for separate processing logic for each operation type.
Data Source
AI summary
Current human-to-machine interfaces enable users to interact with a company's database and enter into a series of transactions (e.g., purchasing products/services and paying bills). Each transaction may require several operations or stages requiring user input or interaction. Some systems enable a user to enter a voice input parameter providing multiple operations of instruction (e.g., single natural language command). However, users of such a system do not know what types of commands the system is capable of accepting. Embodiments of the present invention facilitate communications for user transactions by determining a user's goal transaction and presenting a visual representation of a voice input parameter for the goal transaction. The use of visual representations notifies the user of the system's capability of accepting single natural language commands and the types of commands the system is capable of accepting, thereby enabling a user to complete a transaction in a shorter period of time.