Visual Webpage Feedback Interface for Actionable Input Tagging
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Solution Overview
Problem
User feedback is often provided in incorrect locations or not supported by the platform, and existing systems lack the ability to generate detailed and actionable feedback from visual interactions on webpages.
Innovation Solution
A system that generates feedback based on visual interactions on webpages, allowing users to provide inputs like dragging and dropping components or free-hand drawing, with real-time analysis and tagging to determine feedback types, which are then organized and transmitted to the appropriate entities.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If users provide feedback through multiple separate forms for different feedback types, then the platform can collect comprehensive feedback, but the user experience deteriorates due to navigating multiple forms and the complexity of the feedback system increases
Solution Approach 1:
The patent combines multiple separate feedback forms into a single unified feedback form that can collect different types of feedback (item feedback, website operations feedback, sale-not-as-described feedback) simultaneously. This merging approach maintains the comprehensive feedback collection capability while significantly improving ease of operation by eliminating the need for users to navigate multiple separate forms.
Solution Approach 2:
The unified feedback form is designed to serve multiple functions by accommodating different feedback types within a single interface. The form can adaptively collect various kinds of feedback based on user selection, making it a universal tool that replaces multiple specialized forms while maintaining the specific functionality needed for each feedback type.
2Measurement precision
If the system provides detailed analysis and tagging for visual interactions, then the feedback quality improves, but the computing resources required increase
Solution Approach 1:
The system applies partial analysis by focusing computational resources on analyzing only the specific visual interactions that are actually performed by users, rather than analyzing all possible elements on a webpage. The analysis and tagging are applied selectively to the interacted elements, providing sufficient feedback quality while avoiding excessive computing resource consumption on unrelated elements.
Data Source
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AI summary
Systems and methods for generating feedback for a webpage based on visual interactions on the webpage are provided. In example embodiments, a user interface (UI) displaying the webpage is presented. The system receives an indication of a selection of an edit trigger and configures the webpage to receive feedback (e.g., one or more user inputs applied to webpage) from the user in response. The user inputs are received, whereby each user input is associated with an identifier of the webpage and coordinates of a location within the webpage. The system processes the user inputs including generating a feedback preview that displays each of the user inputs organized based on a corresponding feedback type. The feedback preview is displayed to the user for approval. Approval of at least a portion of the feedback on the feedback preview will cause the approved feedback to be transmitted to a corresponding entity.