Virtual Machine Recording System Failover for Contact Centers

The patent creates virtual copies of recording systems through virtual machines. Multiple virtual recorder instances can be created on the same physical hardware, providing redundancy and failover capability without requiring additional physical recording computers. This resolves the contradiction by improving reliability through virtualization while avoiding the complexity of managing multiple physical systems.

The patent combines multiple recording functions into a single physical system using virtualization technology. Multiple virtual recorders share the same physical hardware resources, merging what would traditionally require separate computers into one consolidated system. This improves reliability through redundancy while reducing overall system complexity.

Instead of deploying multiple physical recording computers, the patent creates virtual copies of recording systems through virtual machines. These virtual instances provide the same failover capability as physical redundancy but run on shared hardware, reducing the quantity of physical systems needed while maintaining reliability.

The patent makes a single physical recording system universal by enabling it to host multiple virtual recorder instances simultaneously. This multi-functional approach allows one physical system to provide redundancy and failover capabilities that would traditionally require multiple separate systems, reducing the overall quantity of hardware needed.

The patent introduces a recording manager as an intermediary component that coordinates between multiple virtual recorders and manages failover automatically. This mediator handles the complexity of virtualization management, allowing the virtual recorder instances to focus on their core recording function while the manager handles coordination, thus improving reliability without requiring end-users to manage the underlying virtualization complexity.

The virtual recorder instances are designed to automatically detect failures and trigger failover without manual intervention. The system includes self-monitoring and self-healing capabilities where the virtual recorders and recording manager work autonomously to maintain recording integrity, reducing the operational complexity burden on users while maintaining high reliability.