VOD Programming Selection via Aggregated User Demand Feedback
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Solution Overview
Problem
Subscription television service providers often fail to offer video-on-demand (VOD) programs that are of interest to a significant number of customers due to unawareness of customer preferences, limiting the availability of VOD programs and resulting in unsatisfied customer demands.
Innovation Solution
Implementing a system where set-top boxes receive user suggestions for VOD programming and compile them with suggestions from other users, ranking and making available 'popular demand' offerings based on measured demand, allowing providers to identify and offer content that is in high demand.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Quantity of substance
If providers limit the amount of time particular VOD programs are made available or simply not offer some programs as VOD, then the number of VOD programs that can be made available at a particular time is reduced, but providers cannot offer VOD programs that are of interest to customers due to unawareness of customer preferences
Solution Approach 1:
The system implements feedback by collecting customer requests for VOD programming through set-top boxes and using this information to determine which programs to make available. The server receives requests from multiple set-top boxes, identifies programs of interest to significant numbers of customers, and makes those programs available as VOD offerings, creating a closed-loop system where customer demand directly influences program availability
Solution Approach 2:
The system enables self-service by allowing customers to automatically request VOD programming through their set-top boxes without manual intervention from providers. The set-top boxes automatically transmit requests to the server, and the server automatically processes these requests and makes programs available based on aggregated demand, reducing the need for manual program selection by providers
2Adaptability or versatility
If providers rely on variety of factors to select which VOD programs to make available to customers, then the selection process becomes more complex, but providers still may not be aware of certain programming that is of interest to a significant number of customers
Solution Approach 1:
The system uses real-time feedback from customer requests to dynamically adjust VOD programming selection. The server continuously receives requests from set-top boxes, processes this feedback information, and updates the available VOD programs accordingly, ensuring that the selection process reliably reflects current customer demand rather than relying on static predetermined factors
Solution Approach 2:
The system performs preliminary action by pre-processing and storing customer requests in the server before making final programming decisions. The server accumulates request data from multiple set-top boxes, identifies patterns of customer interest, and prepares the VOD program selection in advance based on this preliminary analysis of aggregated demand
Data Source
AI summary
A system includes a set-top box and a server for a subscription television service. The set-top box includes a processor to receive a video-on-demand (VOD) programming suggestion from a user and send, to the server, the VOD programming suggestion. The server includes a processor to receive the VOD programming suggestion, compile the VOD programming suggestion with other VOD programming suggestions from other set-top boxes, and send a notification to the set-top box that the VOD programming suggestion has been added to the list of available VOD programming for the subscription television service.