Voice Assistant Intermediary for Personal Service Integration
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Solution Overview
Problem
Current voice-activated assistants are limited in interacting with users' personal customer services such as doctors, mechanics, and banks, as they primarily rely on Internet search and mobile device applications, unable to perform tasks like scheduling appointments or managing services directly.
Innovation Solution
A voice-activated customer service assistant system that interprets user inputs, identifies tasks, contacts relevant services, and synthesizes responses, utilizing speech recognition and synthesis, along with a visual interface, to interact with customer service data centers for tasks like scheduling appointments and managing accounts.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If voice-activated assistants rely on Internet search and mobile device applications, then they can perform basic tasks like downloading weather forecasts and showing local show times, but they cannot interact with users' personal customer services such as doctors, mechanics, and banks to perform tasks like scheduling appointments or managing services
Solution Approach 1:
The patent introduces a voice-activated assistant as an intermediary layer between the user and multiple customer service providers. The assistant receives voice inputs, interprets user intent, and automatically contacts relevant service providers to perform tasks. This mediator approach enables versatile interaction with personal services without requiring direct integration between the mobile device and each service provider's complex systems.
2Productivity
If voice-activated assistants access multiple customer service data centers, then they can perform diverse tasks across different services, but they require sophisticated speech recognition, intent derivation, and service matching capabilities
Solution Approach 1:
The patent segments the complex voice assistant system into distinct functional modules: speech recognition module that converts voice to text, intent derivation module that interprets user goals, task identification module that determines required actions, and service contact module that executes tasks. This segmentation allows the system to handle diverse customer service tasks efficiently while managing processing complexity through modular design.
3Ease of operation
If voice-activated assistants perform tasks without human intervention, then they enhance convenience and efficiency, but they require accurate interpretation of user intent and reliable contact with service providers
Solution Approach 1:
The patent implements feedback mechanisms where the voice-activated assistant provides status updates to users during task execution and confirms completed actions. The system processes user inputs, executes tasks with service providers, and feeds back results to ensure accurate interpretation and reliable execution, thereby enhancing both convenience and trustworthiness.
Data Source
AI summary
A method, apparatus and non-transitory computer readable storage medium, in one embodiment, interpreting at least one input from a user via a wireless device, receiving at least one user account with the at least one input, deriving at least one representation of user intent, identifying at least one task based on the at least one representation of user intent, contacting at least one service to perform the identified at least one task and synthesizing speech to communicate a result of the contact to the wireless device.