Voice Assistant Unresponsive Query Handling
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Solution Overview
Problem
Current voice-controlled devices struggle to provide engaging user interactions when requested information is unknown, often limiting responses to simple 'unknown' indications without offering additional relevant content.
Innovation Solution
Implementing a system that outputs unsolicited, interesting content related to the user's query, even when the requested information is unknown, by associating entities with interesting facts and selecting these based on user profiles, time, location, and other dynamic factors, using network-accessible resources and voice-controlled devices.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Device complexity
If the voice-controlled device outputs only simple 'unknown' indications when information is unknown, then the device complexity is reduced, but user engagement deteriorates
Solution Approach 1:
The system pre-processes and stores interesting facts about entities in advance. When a query is received, if the requested information is unknown, the system can quickly retrieve and output pre-prepared interesting facts without complex real-time generation, thus maintaining low device complexity while improving user engagement.
Solution Approach 2:
The system introduces an intermediary component that manages a database of interesting facts and selects appropriate facts to supplement unknown information. This intermediary layer handles the complexity of content selection and presentation, allowing the core voice-controlled device to remain simple while delivering engaging responses.
2Ease of operation
If the system outputs unsolicited interesting content when requested information is unknown, then user engagement is improved, but loss of information increases
Solution Approach 1:
Instead of only providing requested information (traditional approach), the system inverts the approach by providing interesting facts when requested information is unavailable. This inversion transforms the limitation of unknown information into an opportunity to deliver valuable alternative content, improving user engagement without compromising information accuracy since the system clearly distinguishes between requested and supplementary information.
3Ease of operation
If the system associates entities with interesting facts and selects based on dynamic factors, then user engagement is enhanced, but device complexity increases
Solution Approach 1:
The system performs preliminary association of entities with interesting facts during off-peak times, building a pre-organized database. When queries are received, the system only needs to perform simple matching and selection based on dynamic factors like user profile and context, rather than complex real-time generation, thus enhancing user engagement while controlling device complexity.
Data Source
AI summary
This disclosure describes systems and techniques receiving a request for information from a user and, in response, outputting the requested information along with unsolicited, interesting content that is related to, yet nonresponsive to, the requested information. In some instances, if the requested information is unknown, the techniques may output an indication that the information is unknown, followed by the additional, unsolicited, interesting content.