Voice-Assisted Goods Delivery for Hands-Free Order Fulfillment
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Solution Overview
Problem
Users face difficulties in ordering products online due to physical limitations or unsafe environments, such as broken wrists or fingers, or while driving, making traditional typing cumbersome or dangerous.
Innovation Solution
A computer-implemented method and system for voice-assisted delivery of goods, where digital assistants determine user intent from audio or text data and match it to specific delivery flows, including curbside pickup, locker storage, inventory checks, ads for related items, and drone delivery, executing the corresponding actions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users type into a smartphone or other device to order goods online, then the ordering process can be completed, but it becomes difficult or dangerous when users have physical limitations (broken wrists or fingers) or are driving a vehicle
Solution Approach 1:
The patent replaces the mechanical typing action with voice-based input. Users speak their orders naturally without needing to physically type, which eliminates the difficulty for users with broken wrists or fingers and removes the safety hazard for drivers. The voice recognition system converts spoken commands into order processing actions.
Solution Approach 2:
The patent introduces a voice recognition system as an intermediary between the user and the ordering system. Instead of direct manual typing, the user's voice commands are captured, processed, and translated into order instructions, providing a safe and accessible interface for users with physical limitations or safety concerns.
2Productivity
If users manually type into a device to place orders, then ordering can be accomplished, but the process becomes burdensome and time-consuming
Solution Approach 1:
The patent replaces time-consuming manual typing with instantaneous voice input. Users can speak their orders naturally at conversational pace, eliminating the need to carefully type each character. This significantly reduces the time required to place orders and eliminates the burden of manual data entry.
Solution Approach 2:
The voice recognition system is pre-configured to understand ordering commands and automatically process them. The system anticipates the user's intent through voice patterns and immediately executes the ordering process without requiring the user to navigate through multiple typing steps or menus.
Data Source
AI summary
The following relates generally to voice assisted delivery of goods. In some embodiments, a digital assistant receives audio data, and determines an intent from the audio data. The digital assistant may then match the determined intent to a flow of a set of flows, where the set of flows may include at least one of: (i) requesting curbside pickup of an item, (ii) requesting locker storage of the item, (iii) requesting an indication of locations that the item is available, (iv) requesting an indication of an inventory of a retail store, (v) requesting ads for an additional item that is related to the item, (vi) requesting a status of an order for the item, (vii) requesting drone delivery of the item from a retail store to a residence, or (viii) requesting drone delivery of the item from a warehouse to the residence. The matched flow of the set of flows may then be executed.