Voice Bot Modification via Natural Language and Authorization

Solution Overview

Problem

Existing voice bots require developer intervention for modifications, leading to wastage of computational and network resources due to representatives needing expertise to convey desired changes.

Innovation Solution

A voice bot system that allows representatives to modify behaviors and parameters via natural language input, with authorization techniques ensuring efficient and quick updates, including audio and non-audio based methods.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Measurement precision

If representatives contact developers to convey desired modifications, then the voice bot can be updated with accurate requirements, but computational and network resources are wasted and the process is inefficient

Engineering Contradiction:

Improveaccuracy of modification requirementsVSAvoidcomputational and network resources

Core Design Contradiction:

Measurement precisionVSLoss of energy

Solution Approach 1:

The system enables representatives to directly modify voice bot behaviors and parameters through natural language input without requiring developer intervention. The modification system processes representative input autonomously, allowing the system to serve itself by accepting modification requests from non-expert users and implementing them directly through the trained model interface.

Inventive Principle:

Principle #25Self-service

2Reliability

If representatives contact developers to convey desired modifications, then the voice bot can be updated, but the process is time-consuming and requires extensive expertise

Engineering Contradiction:

Improvevoice bot modification capabilityVSAvoidmodification time

Core Design Contradiction:

ReliabilityVSLoss of time

Solution Approach 1:

The system enables representatives to directly modify voice bot behaviors and parameters through natural language input without requiring developer intervention. The modification system processes representative input autonomously, allowing the system to serve itself by accepting modification requests from non-expert users and implementing them directly through the trained model interface.

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The patent replaces the mechanical process of developer intervention, code modification, and retraining with a natural language-based interface. Representatives can convey modification desires through spoken or written language, which the system translates into model modifications, eliminating the need for complex technical procedures and extensive developer involvement.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

3Reliability

If developer intervention is required for voice bot modifications, then modifications can be implemented, but the system complexity increases and ease of operation decreases

Engineering Contradiction:

Improvemodification implementationVSAvoidrepresentative ability to modify voice bot

Core Design Contradiction:

ReliabilityVSEase of operation

Solution Approach 1:

The system enables representatives to directly modify voice bot behaviors and parameters through natural language input without requiring developer intervention. The modification system processes representative input autonomously, allowing the system to serve itself by accepting modification requests from non-expert users and implementing them directly through the trained model interface.

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The patent replaces the mechanical process of developer intervention, code modification, and retraining with a natural language-based interface. Representatives can convey modification desires through spoken or written language, which the system translates into model modifications, eliminating the need for complex technical procedures and extensive developer involvement.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

Data Source

PatentUS12526247B2System(s) and method(s) for enabling a representative associated with an entity to modify a trained voice bot associated with the entity

Publication Date: 2026.01.13 GOOGLE LLC

AI summary

Implementations are directed to enabling a representative associated with an entity to quickly and efficiently modify a voice bot associated with the entity. The voice bot can be previously trained to communicate with user(s) on behalf of the entity through various communication channels (e.g., a telephone communication channel, a software application communication channel, a messaging communication channel, etc.). Processor(s) of a computing device can receive, from the representative, representative input to modify behavior(s) and/or parameter(s) that the voice bot utilizes in communicating with the plurality of users via the communication channels, determine whether the representative is authorized to cause the behavior(s) and/or parameter(s) to be modified, and cause the behavior(s) and/or parameter(s) to be modified in response to determining that the representative is authorized. Notably, the representative input can be received through the same communication channels that the user(s) utilize to communicate with the voice bot.