Automated Voice Call Answer Detection for Secure Message Delivery
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing systems are unable to determine whether an automated voice call has been answered by a customer, a person who is not the customer, and/or an automated voicemail service, often providing sensitive information to the wrong recipient and lacking confirmation of message receipt.
Innovation Solution
A system that analyzes audio data from voice calls to detect audible rings, utterances, and voicemail greetings, comparing them to historical and stored data to differentiate between customer and voicemail service responses, and adjusts message content based on the identification.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If existing systems leave voicemail messages without confirmation, then the process is simple and fast, but the organization cannot confirm the customer received the message
Solution Approach 1:
The system analyzes audio feedback from the call to determine whether the customer answered, listened to, and understood the voicemail message. By monitoring audible rings, utterances, and voicemail greetings, the system provides confirmation of message receipt while maintaining operational simplicity
Solution Approach 2:
The patent replaces complex manual verification processes with automated audio analysis that detects ring patterns, utterances, and voicemail greetings to determine message delivery status
2Reliability
If existing systems provide sensitive information without verification, then the process is quick, but sensitive information may be provided to the wrong recipient
Solution Approach 1:
The system performs preliminary analysis of audible rings and utterances during the call to determine the answering party before delivering sensitive information. This pre-verification ensures accurate information delivery while minimizing time loss by conducting verification concurrently with the call
Solution Approach 2:
The system uses feedback from audio analysis to verify the answering party's identity and confirm message receipt, ensuring sensitive information is provided only to the correct recipient through real-time call monitoring
3Measurement precision
If the system analyzes audio data to identify answering party, then message delivery accuracy improves, but processing time increases
Solution Approach 1:
The system analyzes specific audio indicators (audible rings, utterances, voicemail greetings) rather than the entire audio stream, achieving accurate answering party identification through selective analysis of key acoustic features
Solution Approach 2:
The system performs audio analysis in advance during the call to determine answering party status before message delivery, enabling quick and accurate identification without delaying the overall process
Data Source
AI summary
Disclosed herein are systems and methods for determining whether an automated telephone call has been answered by a particular user, a different person, or a voicemail service. In response to determining that the call has been answered by the user, a different person, or a voicemail service, the systems and methods can output different respective messages, initiate messaging to the user via alternate communication paths, or perform other actions.