Voice Call Transfer of Industrial Device IDs for Remote Support
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Solution Overview
Problem
Industrial automation devices without internet connectivity pose a challenge for remote troubleshooting, as users must manually provide device identification and error codes during phone calls, leading to errors and inefficiencies.
Innovation Solution
A method that enables users to automatically transmit industrial automation device identifiers and error codes to remote support devices via voice communication sessions, using QR codes or direct wireless connections, without the need for an internet connection.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If manual transmission of device identifiers and error codes is used during phone calls, then remote troubleshooting can be performed without internet connection, but human errors occur and troubleshooting efficiency is reduced
Solution Approach 1:
The patent introduces an intermediary system consisting of a local server and mobile device that automatically captures device identifiers and error codes from the industrial automation device and transmits them to the remote support center via voice communication session. This intermediary eliminates manual transcription errors and accelerates information transfer.
Solution Approach 2:
The industrial automation device automatically generates and transmits its own identification information and error codes without requiring user intervention. The system performs self-diagnosis and self-reporting, eliminating the need for operators to manually record and communicate device status information.
2Adaptability or versatility
If industrial automation devices are connected to the internet for remote monitoring, then remote condition monitoring is enabled, but devices without internet connection cannot receive remote troubleshooting support
Solution Approach 1:
The patent uses a local server and mobile device as intermediaries to bridge the gap between isolated industrial automation devices and the remote support center. These intermediaries capture device information locally and transmit it through voice communication sessions, enabling remote troubleshooting without requiring the industrial device to have internet connectivity.
Solution Approach 2:
The patent replaces the traditional internet-based digital communication system with a voice communication system that can operate independently of internet connectivity. By using voice calls as the transmission medium, the system enables remote support for devices in locations without internet infrastructure.
3Ease of operation
If users manually provide device identification and error codes during phone calls, then remote support can be contacted, but errors and inefficiencies occur
Solution Approach 1:
The system automatically captures device identifiers, serial numbers, and error codes directly from the industrial automation device without requiring user input. This self-service approach eliminates transcription errors and ensures accurate transmission of technical information to the remote support center.
Solution Approach 2:
The local server and mobile device act as intermediaries that automatically extract and transmit device information, eliminating the need for users to manually type or speak device identifiers during phone calls. This intermediary system ensures accurate information transfer while simplifying the user's role to merely initiating the support request.
Data Source
AI summary
A method including receiving, by a user device, information indicating at least: a phone number of a remote support device, and an identifier of an industrial automation device; initiating, by the user device, a voice communication session with the remote support device by using the phone number of the remote support device; and transmitting, by the user device, to the remote support device, via the voice communication session, at least the identifier of the industrial automation device.