On-board Voice Call Notification System for Regulatory Compliance
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Solution Overview
Problem
Current communication systems fail to notify callers when voice calls to individuals on flights are not connected due to regulatory restrictions, leading to uncertainty for both the caller and the recipient, especially in emergency situations.
Innovation Solution
A method and system that process voice-based communication requests by determining if the destination device is registered with an on-board communications network, and if not, transmitting an unavailable message to the originating device, while also allowing text-based communication alternatives.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If voice-based communication requests are blocked to passengers on flights due to regulatory restrictions, then compliance with regulations is maintained, but information feedback to callers about the blocked communication is lost
Solution Approach 1:
The patent introduces an intermediary notification system that mediates between the blocked voice communication and the caller. When a voice call to a passenger on flight is blocked due to regulatory restrictions, the system sends an automated notification message to the caller explaining that the call cannot be completed because the recipient is currently on a flight. This intermediary message preserves regulatory compliance while restoring information feedback to the caller.
Solution Approach 2:
The patent implements a feedback mechanism that provides callers with information about why their voice communication was blocked. The system detects when a call is attempted to a passenger on flight, blocks the voice communication in compliance with regulations, and then provides feedback to the caller through an automated message indicating the reason for the block. This feedback loop resolves the information loss while maintaining regulatory compliance.
2Reliability
If voice calls are completely blocked to passengers on flights, then regulatory requirements are met, but emergency communication capabilities are reduced
Solution Approach 1:
The patent applies dynamics by making the communication system adaptive rather than static. Instead of a complete block on all communications to passengers on flights, the system dynamically evaluates communication requests and applies different rules based on the type of communication. Voice calls are blocked in compliance with regulations, but text-based communications are permitted, allowing the system to adapt to different communication needs while maintaining regulatory compliance.
Solution Approach 2:
The patent changes the parameter of communication mode allowed to passengers on flights. Rather than blocking all communications, the system permits text-based communication parameters while blocking voice communication parameters. This parameter differentiation allows emergency or urgent matters to be communicated through text, maintaining regulatory compliance while preserving communication flexibility for critical situations.
3Ease of operation
If notification systems are implemented to inform callers of blocked calls, then user experience is improved, but system complexity increases
Solution Approach 1:
The patent implements a self-service notification system that automatically generates and sends messages to callers when their voice communication to a passenger on flight is blocked. The system autonomously detects the block condition, formulates the appropriate notification message, and delivers it to the caller without requiring manual intervention from operators or complex configuration. This self-service approach improves user experience while minimizing the operational complexity burden.
Data Source
AI summary
Embodiments are provided for processing a voice-based communication request intended for a destination electronic device that is connected to an on-board communications network. According to certain aspects, a data center can receive the voice-based communication request that is initiated by an originating device. The data center can determine that the destination electronic device is registered with the on-board communications network and generate an audio unavailable message that indicates the unavailability of the destination electronic device. Using a communication channel that is established with the originating electronic device, the data center transmits the audio unavailable message to the originating electronic device to inform its user that the voice call cannot be connected.