Voice Call Notification via Text Message for Airline Compliance
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Solution Overview
Problem
Current communication systems fail to notify callers when voice calls cannot be connected due to regulations or airline policies, leading to uncertainty for both the caller and the recipient, especially in emergency situations, and lack data collection for service improvement.
Innovation Solution
A method and system that process voice-based communication requests by generating and transmitting text-based messages to notify the caller and the recipient about unconnected calls, using a processor to identify the destination device and send messages through an on-board communications network, allowing text-based communication alternatives and data collection for service improvement.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If voice-based communication requests are blocked due to regulations or airline policies, then compliance with regulations is improved, but information transparency between caller and recipient deteriorates
Solution Approach 1:
The patent introduces an intermediary notification system that mediates between the blocked voice communication and the users. When a voice call is blocked due to regulatory or policy reasons, the system automatically generates and sends text message notifications to both the caller and the recipient, explaining that the call cannot be completed. This intermediary mechanism preserves regulatory compliance while restoring information transparency about the communication status.
2Object-affected harmful factors
If voice calls are prohibited on aircraft, then safety and policy compliance are improved, but emergency communication capability deteriorates
Solution Approach 1:
The patent changes the communication mode parameter from voice-based to text-based when voice calls are prohibited. The system detects when a device is on an aircraft and automatically converts blocked voice communication attempts into text message notifications. This parameter change maintains safety compliance by blocking voice calls while preserving emergency communication capability through alternative text-based notification channels.
3Loss of information
If text-based notifications are sent for blocked calls, then user awareness is improved, but system complexity increases
Solution Approach 1:
The patent implements a universal notification mechanism that handles multiple communication scenarios through a single system. The same text-based notification infrastructure is used for various blocked communication types (voice calls, video calls, messaging) and different blocking reasons (regulatory, policy, network issues). This multi-functional approach reduces overall system complexity by consolidating notification logic rather than creating separate systems for each communication type.
Data Source
AI summary
Embodiments are provided for notifying an electronic device connected to a non-terrestrial communication network of a voice-based communication request that is intended for the electronic device. According to certain aspects, a data center can receive the voice-based communication request that is initiated by an originating device. The data center can generate a text message that indicates the voice-based communication request and transmit the text message to the non-terrestrial communications network for delivery to the destination electronic device. The text message can identify the originating electronic device and enable the user of the destination electronic device to send an additional text message to the originating electronic device.