Voice Call Transfer via API in Communication Platform
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Solution Overview
Problem
Existing systems face challenges in transferring voice calls between devices using different communication systems, such as VoIP and PSTN, which limits interoperability and hinders seamless voice services.
Innovation Solution
The implementation of API calls within a communication services platform to establish and transfer voice calls between client devices and customer devices, even when they use different communication systems, by creating connections via VoIP and PSTN.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If voice calls are transferred between devices using different communication systems (VoIP and PSTN), then interoperability and user experience are enhanced, but system complexity increases due to the need to manage multiple communication protocols and networks
Solution Approach 1:
The patent employs an intermediary system that acts as a mediator between VoIP and PSTN networks. This intermediary receives transfer requests, establishes connections across different communication systems, and manages the handoff process, thereby enabling interoperability without requiring direct integration between disparate systems.
Solution Approach 2:
The system implements a universal interface that can handle multiple communication protocols (VoIP and PSTN) through a single platform. This multi-functional approach allows the system to adapt to different communication standards while maintaining a consistent user experience, resolving the contradiction between versatility and complexity.
2Ease of operation
If voice calls are transferred between devices using different communication systems, then seamless voice services are achieved, but the difficulty of managing multiple communication protocols increases
Solution Approach 1:
The intermediary system abstracts the complexity of protocol management from the end user. It automatically handles protocol conversion, connection establishment, and transfer coordination between VoIP and PSTN systems, making seamless voice services accessible without requiring users to understand or manage underlying protocol complexities.
Solution Approach 2:
The system implements automated protocols for detecting communication system types, selecting appropriate transfer methods, and executing handoffs without user intervention. This self-service capability maintains ease of operation while managing protocol complexity internally through automated decision-making and execution.
Data Source
AI summary
A voice call between a customer device and a first client device associated with a first user account of a communication services platform is established via the communication services platform. A first request to transfer the voice call with the customer device to a second client device associated with the first user account is received via an application programming interface (API) call. Responsive to receiving the first request to transfer the voice call, the voice call between the customer device and the second client device associated with the first user account is established via the communication services platform.