Voice Clip SMS Messaging for Unanswered Calls
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Solution Overview
Problem
Mobile users face challenges with full voicemail boxes, spam voice messages, and the inconvenience of leaving additional text messages, necessitating an option to send voice clips as text messages instead of voicemails.
Innovation Solution
A method and system that provide users with options to send voice clips as text messages, including video recordings, transcriptions, or traditional voicemails, after a call goes unanswered, allowing the user to select and deliver the message through a messaging application.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If users leave traditional voicemail messages, then message delivery is achieved, but the system becomes rigid and cannot adapt to different user preferences or situations
Solution Approach 1:
The system dynamically adjusts the messaging approach based on real-time conditions. After a call fails to connect, the system presents multiple message type options (voice clip as SMS, video recording, transcription, or traditional voicemail) rather than following a fixed protocol. This dynamic adaptation allows the system to respond flexibly to different user preferences and situations while maintaining relatively simple implementation through automated decision-making.
2Ease of operation
If users send text messages after calling, then communication alternative is provided, but it requires a second process and increases time consumption
Solution Approach 1:
The system performs preliminary actions by automatically initiating the messaging process immediately after detecting an unanswered call. The user is presented with message type options and can select and send their message in a single continuous action rather than requiring separate steps for calling and then messaging. This integrates multiple operations into one streamlined workflow, reducing time loss while maintaining ease of operation.
3Reliability
If users have full voicemail boxes, then storage capacity is reached, but the system cannot accommodate additional messages and communication fails
Solution Approach 1:
The system changes the fundamental parameter of message delivery by offering alternative message formats that can be transmitted through different channels. Instead of being limited to traditional voicemail storage capacity, the system can send voice clips as SMS messages, video recordings, or transcriptions through the messaging infrastructure. This parameter change allows the system to bypass full voicemail box constraints and maintain reliable communication even when voicemail storage is exhausted.
4Object-affected harmful factors
If users receive spam voice messages, then unwanted communications increase, but filtering and identification become more difficult
Solution Approach 1:
The system extracts and separates the voice clip component from the traditional voicemail delivery mechanism. By offering the option to send voice clips as SMS messages rather than traditional voicemails, the system creates a distinct message type that can be more easily identified, filtered, and managed. This extraction allows users to separate unwanted spam messages from legitimate communications more effectively, as SMS-based voice clips can be distinguished from traditional voicemail infrastructure messages.
Data Source
AI summary
Systems and methods for sending a voice clip as a short message service (SMS) message in place of a voicemail providing include a provider device including an options screen, a cell site, and message management circuitry communicatively coupled to the cell site and a contact center. The provider device is structured to call a receiving device. If the provider device fails to receive an answer, the user of the provider device is presented with multiple options: leave a video recording in a text message, leave the voice clip in a text message, transcribe voice clip to text message, or leave a voicemail. The user of the provider device then selects one of the multiple options on the provider device. The provider device then transitions from a dialer to a message application and delivers the message to the receiving device.