Voice Communication Risk Indicators for Informed Call Acceptance
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Solution Overview
Problem
Current communication systems provide limited information about the source of incoming calls, making users vulnerable to undesired communications from unknown or potentially fraudulent entities.
Innovation Solution
A communication processing system that analyzes incoming communication requests, retrieves device identifiers, and provides detailed information or risk indicators on a communication acceptance screen or icon, based on stored profiles and transaction histories, to assist users in making informed decisions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If detailed information about communication sources is provided to users, then user awareness and ability to identify fraudulent calls is improved, but system complexity and processing requirements increase
Solution Approach 1:
The system performs preliminary actions by pre-analyzing communication requests and retrieving device identifiers, profiles, and transaction histories before presenting information to the user. This allows the system to prepare risk indicators and source information in advance, reducing real-time processing complexity while maintaining high reliability in user awareness
Solution Approach 2:
The patent introduces an intermediary communication processing system that acts as a mediator between the communication network and the user's device. This intermediary handles the complex tasks of analyzing device identifiers, retrieving profiles, and determining risk levels, thereby shielding the user's device from direct complexity while providing reliable information about communication sources
2Measurement precision
If the system analyzes communication requests and retrieves detailed profiles, then the accuracy of risk assessment is improved, but the time required to process incoming communications increases
Solution Approach 1:
The system performs preliminary retrieval of device identifiers, profiles, and transaction histories as soon as a communication request is detected, preparing risk assessment data in advance. This preliminary action allows the system to have risk indicators ready when needed, reducing the perceived processing time while maintaining high assessment accuracy
Solution Approach 2:
The patent implements a tiered approach where the system performs partial actions first (retrieving basic device identifier and profile information) and then performs excessive actions only when necessary (detailed transaction history analysis). This allows the system to provide basic risk indicators quickly while having the capability to perform more detailed analysis when the situation warrants it
Data Source
AI summary
Methods and systems are described herein for manipulating a communication acceptance screen, manipulating an interactive communication acceptance icon, and restricting access to accounts based on voice communication parameters. In particular, when a communication is detected from one device to another device, that communication may be risky. Thus, the risk is mitigated by giving a user information about the source of the communication to give a user a chance to reject the communication. In addition, in instances where the user accepts the communication, the system enables monitoring the communication and restricting any accounts that are disclosed within the communication.