Voice Data Platform for Simultaneous Call Content Display
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Solution Overview
Problem
Current voice communication over telephone lacks the ability to simultaneously share and display valuable data content during calls, limiting the enrichment of the call experience and the retention of interaction data for future interactions, particularly for individuals and small businesses without enterprise-grade call management systems.
Innovation Solution
A commercial data platform that enables real-time commerce and personal interactions by allowing devices to transmit and receive data content during voice calls, using a system with a dialer device, a receiver device, a server, and a database to store and manage interaction data, enhancing the call experience and relationship management between consumers and vendors.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If voice communication is used over telephone, then communication effectiveness is improved, but data content sharing capability deteriorates
Solution Approach 1:
The patent combines voice communication and data content sharing into a unified system. The voice call interface is merged with data display capabilities, allowing users to simultaneously engage in voice conversation while viewing and sharing relevant data content such as customer information, order details, and product catalogs on their device screens during the call.
Solution Approach 2:
The telephone system is enhanced with multi-functionality by integrating data management and display capabilities into the voice communication device. The same device that handles voice calls also manages, stores, and displays data content, eliminating the need for separate enterprise-grade call management systems and making advanced features accessible to individuals and small businesses.
2Loss of information
If enterprise-grade call management systems are used, then data retention capability is improved, but system complexity and cost deteriorate
Solution Approach 1:
The system enables individuals and small businesses to retain and manage their own interaction data without requiring complex enterprise infrastructure. Each user's device automatically stores and manages their own call data and interaction history, providing self-service data retention capabilities that eliminate the need for centralized enterprise call management systems.
Solution Approach 2:
The patent implements a simplified data storage approach where interaction data is stored in association with unique identifiers (phone numbers) in a database system that can be accessed by individual devices. This creates a lightweight copy-based storage mechanism that provides data retention functionality similar to enterprise systems but with significantly reduced complexity and cost.
3Loss of information
If data content is shared during voice calls, then call experience enrichment is improved, but device functionality requirements deteriorate
Solution Approach 1:
The system segments data content into discrete, manageable units that can be individually displayed and shared during calls. Interaction data is organized by unique identifiers and can be selectively retrieved and displayed based on the specific call context, allowing devices with varying capabilities to participate in enriched voice calls without requiring all devices to have identical advanced functionalities.
Data Source
AI summary
One disclosed system includes dialer device with a dialer identifier that initiates a call with a receiver device with a receiver identifier over a voice channel. A database stores: interaction data in association with both the receiver identifier and the dialer identifier; a content quality metric in association with the interaction data; and a network topology in which the receiver identifier and the dialer identifier are associated with nodes and are connected by an edge. A server is programmed to: update, based on the content quality metric and the network topology, a rankings associated with the receiver identifier and the dialer identifier; and one of: surface the ranking associated with the dialer identifier and the ranking associated with the receiver identifier to an external searching agent using an external data channel and without using any voice channel; or rank the dialer identifier for an internal searching agent using the ranking.