Voice Data Platform for Simultaneous Content Sharing
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Solution Overview
Problem
Current voice communication over telephone lacks the ability to simultaneously share and display valuable data content during calls, limiting the enrichment of the call experience and the retention of interaction data for future interactions, particularly for individuals and small businesses without enterprise-grade call management systems.
Innovation Solution
A commercial, social, and professional data platform that enables real-time commerce, interactions, and collaborations by augmenting voice communication with data sharing and storage, allowing devices to interact with proprietary and public web-based computing environments, and using AI to process and surface relevant information during and after calls.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If traditional voice communication over telephone is used, then simplicity and ease of operation are maintained, but data content sharing and retention capabilities are lost
Solution Approach 1:
The patent combines voice communication channels with data content sharing channels into a unified communication system. The server merges audio data from the voice call with data content from the data channel, creating an integrated communication experience where both voice and data are transmitted simultaneously over the same network infrastructure.
Solution Approach 2:
The communication system is designed to perform multiple functions simultaneously: it handles traditional voice communication, shares data content in real-time, stores interaction data for retention, and enables both one-on-one and group communications. This multi-functional approach eliminates the need for separate systems for each function.
2Loss of information
If enterprise-grade call management systems are implemented, then data retention and interaction management are improved, but cost and accessibility deteriorate
Solution Approach 1:
The system automatically captures, stores, and manages interaction data without requiring manual intervention or specialized enterprise infrastructure. The server autonomously handles data retention, transcription, and organization of voice and data content, making enterprise-grade capabilities available to individual users and small businesses at no additional cost.
Solution Approach 2:
The patent introduces a server as an intermediary that mediates between users and the complex tasks of data management. The server handles data retention, interaction management, and content sharing, freeing users from needing to implement complex enterprise-grade systems while still providing those capabilities.
3Ease of operation
If voice communication alone is used, then simplicity is maintained, but the ability to share visible information such as names, orders, images, and credit card numbers deteriorates
Solution Approach 1:
The system prepares and transmits data content in advance of or simultaneously with voice communication. Relevant information such as contact details, order information, or payment details can be pre-formatted and made ready for immediate sharing during the call, eliminating the need for manual entry or post-call documentation.
Solution Approach 2:
The patent adds a data content dimension to traditional one-dimensional voice communication. By introducing a parallel data channel that transmits visual information simultaneously with audio, the system enables rich information sharing without disrupting the natural flow of voice conversation, effectively transforming the communication from audio-only to audio-visual multi-dimensional interaction.
Data Source
AI summary
System and methods for simultaneous voice and data content driven commercial data platform are disclosed herein. One disclosed system comprises a plurality of peer nodes, a first interaction manager stored on the dialer device and programmed to transmit interaction data to a database during a call with a receiver device, and a second interaction manager stored on the receiver device and programmed to distribute interaction data to the database during the call. The plurality of peer nodes is programmed to obtain receiver content data from the database using the receiver identifier, distribute the receiver content data to the dialer device, obtain dialer content data from the database, distribute the dialer content data to the receiver device, and interaction data in the database. In specific embodiments, the receiver device is programmed to access data from an external platform. In specific embodiments, the system uses a chatbot with artificial intelligence.