Integrated Voice Data Communications Transfer System

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Solution Overview

Problem

Traditional relational databases struggle to handle large volumes of big data, leading to difficulties in transferring and linking data between different data environments, resulting in inefficiencies and increased costs due to re-entry, reformatting, and storage overhead.

Innovation Solution

An integrated voice and data communications system that generates a unique ID to facilitate the transfer of voice calls and associated data between dissimilar communication environments, using protocols like Session Initiation Protocol (SIP) and Adjunct Switch Application Interface (ASAI), enabling direct data links and reducing redundant data entry and storage needs.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If data is stored in numerous different data storage formats in various locations to service diverse application parameters, then data availability for diverse applications is improved, but data transfer complexity and time increase

Engineering Contradiction:

Improvedata availability for diverse applicationsVSAvoiddata transfer time

Core Design Contradiction:

Adaptability or versatilityVSLoss of time

Solution Approach 1:

The patent segments data into standardized micro-batches that can be independently transferred between communication environments. Each data batch is self-contained with proper formatting, allowing parallel transfer operations and reducing overall transfer time while maintaining compatibility with diverse application requirements.

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

The patent introduces an intermediary data transfer mechanism that mediates between different communication environments (e.g., PSTN and IP networks). This intermediary layer standardizes data formats and protocols, enabling efficient transfer without requiring complex environment-specific transformations for each data exchange.

Inventive Principle:

Principle #24Intermediary (Mediator)

2Device complexity

If traditional relational databases are used to store large volumes of data, then data storage is simplified, but data handling capability deteriorates

Engineering Contradiction:

Improvedata storage simplicityVSAvoiddata handling capability

Core Design Contradiction:

Device complexityVSProductivity

Solution Approach 1:

The patent transitions from traditional two-dimensional relational database tables to a multi-dimensional data architecture that includes temporal dimensions (historical data tracking), hierarchical dimensions (data batching and grouping), and spatial dimensions (distributed storage locations). This dimensional expansion enables efficient handling of big data volumes while maintaining storage simplicity through standardized schemas.

Inventive Principle:

Principle #17Another dimension (Dimensionality change)

3Ease of manufacture

If data transformations are hard coded into systems, then system-specific data processing is improved, but data transfer between environments becomes difficult

Engineering Contradiction:

Improvesystem-specific data processingVSAvoiddata transfer between environments

Core Design Contradiction:

Ease of manufactureVSAdaptability or versatility

Solution Approach 1:

The patent implements universal data batch formats and transformation protocols that can be applied across multiple communication environments and applications. The standardized batch structure includes universal fields for data identification, transformation metadata, and format specifications, allowing the same data processing mechanism to serve multiple systems without hard-coded environment-specific logic.

Inventive Principle:

Principle #6Universality (Multi-functionality)

4Adaptability or versatility

If data is transferred between differing data environments, then data accessibility is improved, but transfer difficulty and time increase

Engineering Contradiction:

Improvedata accessibilityVSAvoidtransfer process complexity

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent changes key parameters of data representation by converting data into standardized batch formats with fixed schemas, encoding schemes, and delimiters. This parameter standardization transforms complex environment-specific data structures into uniform representations that can be transferred between different communication environments using consistent protocols, thereby reducing transfer complexity while maintaining accessibility.

Inventive Principle:

Principle #35Parameter changes

Data Source

PatentUS10764338B2Integrated voice and data communications environment

Publication Date: 2020.09.01 AMERICAN EXPRESS TRAVEL RELATED SERVICES CO INC

AI summary

A system for an integrated voice and data communications environment is disclosed. The system may receive a voice call and assign the voice call to a first communications environment. The system may store call related data from the first communications environment. The system may receive a request for communications transfer and transfer the voice call from the first communications environment to a second communications environment in response to the request. The system may pass the call related data from the first communications environment to the second communications environment.