Intelligent Voice Device Prompting for User Demand Resolution
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing intelligent voice service platforms face inefficiencies in interpreting user demands, particularly when users request operations not explicitly covered by configured interfaces, leading to time-consuming multilevel lookups within application interfaces.
Innovation Solution
A method and apparatus that analyze voice request information to determine user demands, select alternative operations from a configured optional operation set, generate prompt information, and push it to the intelligent voice device, enabling users to execute intended operations more efficiently by providing differential operation prompts based on user demands.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If same operation interfaces are provided for all users using the intelligent voice device, then the interface consistency is improved, but the user operation efficiency deteriorates when users want to execute operations without configured interfaces
Solution Approach 1:
The patent applies local quality by providing different operation interfaces and prompt information to different users based on their specific needs and usage scenarios. Instead of a uniform interface for all users, the system dynamically adjusts the displayed operations and prompts according to user characteristics, thereby reducing the time users spend searching for functions while maintaining interface consistency for each user's context.
2Device complexity
If implicit demands are not considered in the voice service, then the service simplicity is improved, but the user demand accuracy deteriorates
Solution Approach 1:
The patent implements self-service by having the system automatically analyze voice requests, identify user demands, and provide relevant operation prompts without requiring users to explicitly specify all their needs. The system serves itself by inferring implicit demands from voice inputs and automatically generating appropriate responses, thereby improving demand accuracy while keeping the service simple for users.
3Adaptability or versatility
If multiple operation interfaces are provided for different user scenarios, then the user demand satisfaction is improved, but the interface complexity increases
Solution Approach 1:
The patent applies dynamics by making the operation interfaces adaptive and dynamic rather than static. The system automatically adjusts which operations are displayed and which prompts are provided based on real-time analysis of user voice requests and user profiles. This dynamic adaptation allows the system to satisfy diverse user demands while avoiding the complexity of maintaining multiple fixed interfaces, as the interface complexity is managed through algorithmic adaptation rather than structural multiplication.
Data Source
AI summary
Embodiments of this disclosure disclose a method and apparatus for providing a voice service. An embodiment of the method comprises: analyzing, in response to receiving first voice request information sent by an intelligent voice device containing a display, the first voice request information to determine a user demand; determining an alternative operation associated with the user demand based on a configured optional operation set; generating prompt information for guiding a user to execute the alternative operation; and pushing the prompt information to the intelligent voice device containing the display to enable the intelligent voice device to show the prompt information on the display. The embodiment realizes a user demand based differential operation prompt, and improves the efficiency of the voice service.