Voice Email Notification System Using Protocol Mediation
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Solution Overview
Problem
Current systems fail to seamlessly integrate telephone communication and digital information exchange over a single user device, resulting in complex, costly, and proprietary solutions that are difficult to use and integrate into enterprise information systems.
Innovation Solution
The Interactive Voice Enabled Email Notification and Alert system (IVEENA) aggregates independent software components to enable users to receive, redirect, and respond to email messages and electronic notifications across various devices, including telephones, PDAs, and fax machines, using a combination of protocols like POP3, SMTP, VoiceXML, and SOAP, allowing for user-defined preferences and message format conversions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If traditional approaches are used to enable email reception over telephone, then the system can be implemented within a restricted operational domain, but the usefulness and adaptability of the solution is limited
Solution Approach 1:
The system enables a single device to perform multiple functions including receiving email messages, forwarding notifications, and responding to messages across different communication domains (email, telephone, fax). The operational domain object allows the system to operate universally across email domains, telephone networks, and enterprise communities without requiring separate specialized systems for each function.
Solution Approach 2:
The system divides the complex communication integration task into independent software components that can be deployed separately. Key components include the operational domain object, message forwarding module, and response handling module, which can be distributed across multiple computers or consolidated into a single system based on specific needs.
2Ease of manufacture
If proprietary solutions are used to integrate telephone communication and digital information exchange, then integration can be achieved, but the solutions become costly and difficult to integrate into enterprise information systems
Solution Approach 1:
The system introduces an intermediary operational domain object that mediates between different communication systems (email servers, telephone networks, fax machines). This intermediary component translates and routes messages between different protocols and formats, enabling seamless integration without requiring proprietary point-to-point connections between each system.
Solution Approach 2:
The system automatically handles message format conversion, routing, and forwarding without requiring manual configuration or proprietary integration tools. The message forwarding module autonomously converts email messages to appropriate formats for telephone or fax delivery, and automatically routes responses back to the original sender.
3Ease of operation
If centralized control systems are used to provide voice communication and information delivery, then implementation is simplified, but the systems become expensive and less flexible
Solution Approach 1:
The system is divided into independent, loosely-coupled software components that can be deployed in a distributed manner across multiple computers or consolidated into a single system. Each component (operational domain object, message forwarder, response handler) operates semi-autonomously, providing both implementation simplicity through modular design and flexibility through distributed deployment options.
Data Source
AI summary
An interactive, voice-enabled email message notification and alert system 10 and method are disclosed. The system 10 relates to computer and communication systems and more particularly to delivery of electronic mail and other forms of electronic messages over the public switched and wireless telephone networks.