Unified Messaging System for Voice-Email Association
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Solution Overview
Problem
Conventional unified messaging systems lack integration of voice messages with other communication modes from the sender's perspective, leading to communication inefficiency due to limitations in features and modes.
Innovation Solution
A system and method that receive a call, acquire a voice message, allow selection of an email message, and associate the voice message with the email message, creating a new email with both attachments, enhancing integration across communication modes.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If conventional unified messaging systems are used, then receivers can access multiple communication modes through a single interface, but senders are limited to the features of only one communication mode at a given time
Solution Approach 1:
The patent combines voice messaging and email messaging into a single unified message by attaching the voice message as an audio file to the email message. This merging allows the sender to leverage features from both communication modes simultaneously, resolving the limitation of being restricted to only one communication mode's features.
Solution Approach 2:
The unified message system provides multi-functionality by enabling a single message to serve both as an email message and a voice message. The sender can compose an email with text and attach a voice recording, creating a universal message format that incorporates capabilities of multiple communication modes.
2Adaptability or versatility
If multiple communication modes are used separately, then each mode provides its own features, but this results in communication inefficiency due to continuous checking and determining appropriate communication mode
Solution Approach 1:
By merging voice messages and email messages into a single unified message structure, the system eliminates the need for receivers to continuously check multiple separate communication channels. The unified message consolidates information that would otherwise require separate communications, improving efficiency.
Solution Approach 2:
The system performs preliminary action by pre-associating the voice message with the email message before delivery. This preliminary association ensures that the receiver receives a complete unified message without needing to separately access voice mail and email systems, thereby improving communication efficiency.
3Reliability
If voice messages and email messages are sent separately through different communication modes, then each message can be optimized for its specific mode, but this creates complexity in managing and retrieving messages across multiple modes
Solution Approach 1:
The patent merges voice messages and email messages into a single unified message object that contains both the email content and the attached voice message. This merging simplifies message management by providing a single interface for retrieving and managing what would otherwise be separate messages in different communication modes.
Data Source
AI summary
Some embodiments provide reception of a call from a calling party to a called party, acquisition of a voice message form the calling party to the called party, reception from the calling party a selection of an email message sent to the called party, and association of the voice message with the email message.