Digital Concierge Voice Financial Transaction Portal
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Solution Overview
Problem
Conventional interactive voice response systems are domain-specific and require users to directly contact enterprise systems, limiting access to financial information and transaction capabilities, and recent advancements in natural language speech-based applications have not fully integrated with domain-specific systems to enable seamless voice-initiated financial transactions.
Innovation Solution
A portable computing device, such as a smartphone, equipped with speech-to-text conversion and network communication capabilities, retrieves and processes natural language requests to access and initiate financial transactions across multiple domain-specific systems, allowing users to retrieve account information and perform transactions without direct interaction with enterprise systems.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If conventional interactive voice response systems are used, then users can access financial data through enterprise-specific systems, but users must directly contact each enterprise system separately, increasing operational complexity and time consumption
Solution Approach 1:
The patent combines multiple domain-specific enterprise systems into a single unified portal that provides centralized access to financial information from multiple sources. The system integrates account data, transaction information, and financial services from different enterprises through a common interface, eliminating the need for users to contact each enterprise system separately.
Solution Approach 2:
The portal is designed as a universal system that can access and manage multiple types of financial accounts and services from different enterprises. It provides multi-functional capabilities including viewing account balances, reviewing transactions, initiating transfers, and accessing financial advice across various domain-specific systems through a single platform.
2Loss of information
If domain-specific enterprise systems are used, then financial data can be retrieved through enterprise channels, but users experience loss of time due to direct contact requirements with multiple enterprises
Solution Approach 1:
The system performs preliminary actions by pre-integrating connections to multiple enterprise systems and pre-fetching available financial data. Users can access their financial information immediately through the portal without needing to establish separate connections with each enterprise, as the system has already established these connections and prepared the data access pathways in advance.
3Ease of operation
If recent natural language speech-based applications are used, then voice interface capabilities are provided, but full integration with domain-specific systems for seamless transactions is not achieved
Solution Approach 1:
The portal acts as an intermediary layer between natural language speech-based applications and domain-specific enterprise systems. It receives voice commands, converts them into appropriate system calls, and manages the interaction between the user's voice interface and the underlying enterprise systems, enabling seamless integration that neither component could achieve alone.
Data Source
AI summary
A portable communications device may include a transceiver configured to communicate with a network, a microphone configured to convert sounds into an audio signal, and a processor coupled to the microphone and the transceiver. The device may further include a memory coupled to the processor. The memory may include instructions that, when executed, cause the processor to convert an audio signal into a natural language request and initiate payment of a first account of a first domain-specific data source from funds available in a second account of a second domain-specific data source in response to the natural language request via the network. The instructions may further cause the processor to receive a confirmation of the payment from the network.