Voice-Enabled Gaming Terminal With Remote Access
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Solution Overview
Problem
Resort gaming machines limit personalized service interactions due to direct player-machine interaction, restricting access to proprietary information and functionality, and existing remote access methods require employee communication back to the office, which is inefficient.
Innovation Solution
An integrated gaming and services system with a gaming terminal equipped with a reader system for identification, input/output components for voice commands, and a communication interface connected to a server, allowing enhanced services and remote configuration via a portable device, enabling voice-enabled gaming and responsible gaming controls.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If a player tracking module with limited screen and keyboard is used for terminal access, then the terminal can be accessed by players, but proprietary resort information may be visible to bystanders and the interface functionality is restricted
Solution Approach 1:
A remote access terminal positioned away from the player tracking module serves as an intermediary device. This separate terminal allows resort personnel to access terminal settings and information without being positioned at the player tracking module where players are present, thus preventing exposure of proprietary information to bystanders while maintaining terminal accessibility.
2Loss of information
If remote access through back office console is used, then proprietary information exposure is prevented, but employee communication back to office is required which increases time consumption
Solution Approach 1:
The remote access terminal is equipped with a full keyboard and display that allows resort personnel to independently access terminal settings, play history, and configuration information without requiring communication back to the back office. The terminal can be controlled locally by the employee, eliminating the need for time-consuming two-way communication while maintaining information security through the remote access architecture.
3Ease of operation
If a full keyboard interface is provided at the player tracking module, then terminal configuration access is improved, but the module size and complexity increase
Solution Approach 1:
The terminal access functionality is segmented into two separate locations: the player tracking module at the gaming terminal (with minimal interface for player interaction) and the remote access terminal (with full keyboard and display for personnel use). This segmentation allows the remote access terminal to provide comprehensive interface functionality without increasing the size or complexity of the player tracking module itself.
Data Source
AI summary
An integrated gaming and services system is disclosed. The system includes a gaming terminal and a server system. The gaming terminal may include a reader system connected to the gaming terminal, the reader system configured to read identification information of a player. The gaming terminal may further include an input/output system including one or more input components that permit a player to input at least voice commands to the gaming terminal, and one or more output components that output gaming and services information to the player in response to the voice commands. The gaming terminal may additionally include a communication interface connecting the gaming terminal to a communication network. The server system communicates with the gaming terminal via the communication interface, and provides enhanced services to the player based at least on the identification information of the player.