Voice-Based IAD Configuration via Speech Dialog
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Solution Overview
Problem
Current methods for configuring connections between telecommunications networks and integrated access devices are complex, time-consuming, and costly, often requiring additional devices like computers for setup, which can be daunting for end customers.
Innovation Solution
A method utilizing a voice connection through a speech dialog system to configure integrated access devices without the need for additional devices, using a physical communication channel between the access node and the integrated access device, allowing for simple and cost-effective setup of IP-based telecommunications services.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If traditional configuration methods using input masks, browser programs, or pre-configuration are used, then the integrated access device can be configured with necessary access data, but the configuration process becomes complex, time-consuming, and requires additional devices like computers
Solution Approach 1:
The patent replaces manual configuration operations (keyboard input, mouse clicks, browser navigation) with an automated speech dialog system. The configuration process is transformed from a mechanical interaction requiring user skill to an automated voice-guided process, eliminating the need for computers and reducing complexity while maintaining configuration completeness
Solution Approach 2:
The integrated access device performs self-configuration through the speech dialog system without requiring external devices or manual intervention. The device automatically receives configuration data transmitted via the voice connection and configures itself, enabling commissioning by non-expert users and eliminating the need for technical support
2Reliability
If additional devices like computers are required for configuration, then comprehensive configuration can be achieved, but user fear and need for support increase, making the process more expensive and less accessible
Solution Approach 1:
The speech dialog system acts as an intermediary between the user and the integrated access device configuration process. It guides users through simple voice commands or keypad inputs, translating user intent into configuration actions without requiring users to directly interact with complex technical interfaces or external devices, thereby improving accessibility while maintaining accuracy
Solution Approach 2:
The patent replaces the mechanical requirement of connecting and operating a computer with a simple telephone connection and voice interaction. This substitution eliminates the barrier of needing technical devices and skills, making the configuration process accessible to all users regardless of their technical expertise or available equipment
3Reliability
If manual configuration with user interfaces is used, then the integrated access device can be set up, but the process becomes lengthy and expensive due to required advice and support
Solution Approach 1:
The speech dialog system performs preliminary guidance and validation of configuration data before finalization. It proactively guides users through each step, validates inputs in real-time, and prevents errors before they occur, ensuring configuration success while minimizing the time required for corrections and support interventions
Data Source
Figure 1~2
AI summary
The method involves providing a physical communication channel between the access node of telecommunication network (5) and IAD (10). The IAD is detected and identified through the telecommunication network. The interactive voice response system is started with respect to a voice connection. The IAD is configured through the physical communication channel. Independent claims are included for the following: (1) IAD; (2) computer program for setting-up and/or configuring connection between telecommunication network and IAD; and (3) computer program product for setting-up and/or configuring connection between telecommunication network and IAD.